We are looking for a strong candidate to lead and manage the reservations department with a focus on delivering exceptional guest service, maximizing occupancy and revenue, and ensuring accurate and efficient booking processes across accommodation and restaurants
Key Responsibilities:
Oversee all incoming accommodation and restaurant bookings.
Manage online booking platforms (e.g., NightsBridge, OTAs, Dineplan).
Ensure accurate data entry and confirmation of all reservations.
Monitor availability and optimize allocation to maximize revenue.
Supervise, train, and motivate the reservations team.
Schedule shifts and ensure adequate coverage during peak times.
Conduct regular performance reviews and implement training programs.
Provide high-level guest support via email, phone, and in-person inquiries.
Resolve reservation conflicts or issues promptly and professionally.
Ensure the guest journey from booking to arrival is seamless and personalized.
Revenue & Reporting
Track and report on occupancy rates, booking trends, and revenue performance.
Analyze data to forecast demand and guide strategic decisions.
Maintain and update the property management system (PMS).
Coordinate with the IT and operations teams to resolve system issues.
Ensure booking systems are synced and displaying accurate information.
Diploma or degree in Hospitality Management, Tourism, or related field.
PMS/CRM certifications
Minimum 3–5 years in hotel or lodge reservations.
At least 1–2 years in a supervisory or management role.
Experience in the luxury or boutique hospitality sector preferred.
Strong leadership and team management skills.
Excellent verbal and written communication.
Proficient in booking software (e.g., NightsBridge, Semper) Semper is a non-negotiable
High attention to detail and accuracy.
Strong customer service orientation.
Ability to multitask and work under pressure.
Professional, friendly, and polished demeanor.
Solutions-driven and proactive approach.
Passionate about hospitality and guest experience.
Flexible with working hours, including weekends and holidays.
On-site accommodation available at a nominal rental fee.
Job Types: Full-time, Permanent
Pay: R13 500,00 per month
Experience:
- Reservations: 3 years (Required)
Language:
- english (Required)