Oversee and manage the day-to-day operations of all assigned outlets

Lead and motivate the front-of-house teams to deliver exceptional customer service

Handle client queries proactively and professionally

Ensure consistent delivery of high standards across all locations

Monitor budgets and control costs effectively

Implement retail promotions and monitor performance

Maintain high levels of hygiene, presentation, and compliance with industry standards

A tertiary qualification in Hospitality and Catering Management (compulsory)

Minimum 5 years’ experience in a coffee shop or restaurant environment

Proven experience managing high volumes, large teams, and complex food service operations

Strong understanding of menu planning, costings, and retail display

Familiarity with consumer trends and retail marketing strategies

Competence in food safety and hygiene standards

Own reliable transport (compulsory)

Proficient in MS Office and point-of-sale systems

Key Skills & Attributes:
Strong leadership and team management abilities

Excellent customer service and stakeholder engagement skills

Ability to work within budget constraints and drive revenue

Innovative, solution-driven, and detail-oriented

Strong communication and interpersonal skills

Knowledge of South African labour laws and industry regulations

Between 5 - 7 Years