Retail Sales Manager

Job Overview

Retail Sales Manager position available in Centurion.

My client in Centurion is recruiting for a Senior Retail Specialist who will be involved in customer service, sales, pricing and merchandising duties.

We’re looking for a proactive and performance-driven Retail Manager to lead operations at our showroom and retail hub. You’ll manage a team, drive customer engagement, and ensure the end-to-end car buying experience is smooth, trustworthy, and aligned with the brand.

This role is perfect for someone with a passion for customer service, cars, and team leadership.

Salary: R120,000 – R160,000 per month.

Duties and Responsibilities:

• Lead all daily operations at the retail/showroom level, ensuring a seamless customer experience
• Supervise and coach a team of sales executives, admin staff, and delivery coordinators
• Drive sales performance and meet monthly sales and customer satisfaction targets.
• Ensure compliance with vehicle presentation, pricing standards, and inventory readiness.
• Resolve customer queries and complaints with professionalism and care.
• Collaborate with marketing, logistics, and procurement teams to align on stock, campaigns, and events.
• Monitor KPIs (e.g., sales volumes, test drives, lead conversion rates) and take action on performance
• Ensure proper documentation, vehicle handovers, and delivery processes are followed.
• Maintain a clean, safe, and welcoming environment for all customers and
• Stay up to date with used car market trends, competitor activity, and pricing strategies.

Requirements:

• 5+ years of experience in retail management, preferably in automotive, tech, or fast-paced retail
• Strong leadership and team management skills with a hands-on approach.
• Excellent communication, negotiation, and customer service
• Data-driven mindset with experience working with CRM, sales dashboards, and inventory
• Knowledge of used car retail or vehicle sales processes is a strong advantage.
• A passion for cars and the automotive industry.