Key Performance Areas: Full Management responsibility of a Front Office Operation of a large and very busy Resort property including :
- General Front Office administration, telephone, reservations, reception
- Management and administration of communications with online booking platforms as well as with Head Office Departments
- Overseeing a team of HOD’s
- Dealing with guest queries, requests and complaints and management of guest relations
- Revenue and Statistics control and management
- Handling & recording of cash & other income
- Management and administration of all front office staff including Drivers
- Procurement & control of certain consumable & non consumable stocks and assets including the conducting of stock takes
- Interaction & liaison with all departments and areas including outsourced functions
- Perform Duty Management functions
- Provide assistance to the Resort Manager in any areas required and be able to provide Management backup for same
- Full responsibility of Resort Operations in the absence of the Resort Manager
Key Competencies & Personal Attributes:
- Proven Front Office and Rooms Division experience and Skills and a history of experience in the Hospitality industry
- Excellent knowledge of all aspects of Hospitality Operations including Timeshare as well as Hotel / Resort operations
- Proven management skills including: Guest & Staff relations and administration
- Computer literacy skills including: Excel, Word and practical experience of Hospitality Property Management systems (Reception Desk, Opera/Fidelio, Semper, Apex, Hotelier etc.,)
- Ability to work under pressure and without supervision
- Attention to detail
- Excellent communication skills (written & verbal)
- Desire and ability to work in a fairly remote location with the ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
- Own transport and a valid driver’s license essential
- Accommodation is provided
Only shortlisted candidates will be contacted.
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at The Kingdom Resort in Pilanesberg, Northwest. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref # 05/08