- Accurate and on time data reporting
- Daily, weekly and Monthly task driven assign
- Response time to dealer and customer queries
- Advanced Excel skills
- Advanced PowerPoint Skills
- Excellent Communication Skills
- Alteryx data systems (Advantage)
- Insurance Background
- 3 Year Diploma / bachelor’s degree or equivalent
- 3 years Sales and Analytical Reporting Experience
- Insurance Background (Advantage)
- Supporting dealers in product queries and training if required
- Supporting dealers in portal queries
- Following on incorrect policies sold to F&I’s
- Cancellation of policy letters to customers on Ford Protect Products
- PO Creation on Ariba
- Approving Invoices from suppliers
- New Supplier onboarding process
- Product Costing
- New Plan Request Form completion for new products
- Completion of Pricing sheet for dealer portals
- Responsible for Dealer Portal testing on codes, pricing, M&M codes, contract wording,
- Customer complaints
- Responsible for ensuring pricing update and testing is concluded on third party platforms when FMCSA does pricing reviews
- Responsible for updating portals with M&M codes when we have new launches on different vehicles
- Create, review and edit sales brochures as required on website and sign off on Ford Protect content. Update third parties when revised
- Responsible for updating Dealer View to ensure updated content on marketing assets.
- Coordinate regular data extracts from contract systems to internal users and external users.
- Providing claims data for products cost
- Supporting with claims analysis reporting
- Coordinate with ESB finance team for claims cost analysis.
- Provide support for strategy development and other tasks as requested by the management team.