Key Responsibility Areas:
- Sales maximization
- Providing excellent customer service at all times
- Basic administration
- Following company policies and procedures
- Assuring that showroom looks presentable at all times
- Be involved in stock control and management.
- Assisting shoppers to find the goods and products they are looking for.
- Being responsible for processing cash and card payments.
- Stocking shelves with merchandise.
- Answering queries from customers.
- Reporting discrepancies and problems to the supervisor.
- Giving advice and guidance on product selection to customers.
- Balancing cash registers with receipts.
- Dealing with customer refunds.
- Keeping the store tidy and clean, this includes hovering and mopping.
- Responsible dealing with customer complaints.
- Working within established guidelines, particularly with brands.
- Attaching price tags to merchandise on the shop floor.
- Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
- Receiving and storing the delivery of large amounts of stock
- Keeping up to date with special promotions and putting up displays.
Experience and Qualification:
- Matric
- 2 – 3 years’ retail sales experience
- Mattress or furniture sales experience required
- Computer literate
Skills:
- Must have a systematic work approach
- Must have excellent customer communication skills
- Must have good telephone etiquette
- Attention to detail
- Time management
- Internal motivation
- Must be able to handle conflict
- Must be able to work under pressure
- Friendly, motivated and calm
- Friendly and engaging personality
- Comfortable working with members of the public.
- Should have a confident manner
- Must be helpful and polite
- Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock
- You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment etc.
- Able to work as part of a sales team
- Knowledge of inventory techniques
- Should be of a smart appearance and articulate
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto).
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.
We’re the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?