Job Advert Summary
To provide comprehensive support to the sales team by managing sales queries, coordinating orders, and ensuring efficient handling of Quickship queries. The Sales Coordinator plays a key role in driving sales effectiveness by analyzing internal data trends, identifying new business opportunities, and conducting market and competitor research. This role combines administrative precision with analytical insight to enhance strategic sales planning, improve customer responsiveness, and support overall revenue growth. The position requires a proactive individual with strong organizational, communication, and data interpretation skills to bridge operational execution with sales strategy.
Minimum Requirements
- Matric / Grade 12.
- A relevant tertiary qualification in Sales, Marketing, Business Administration, or a related field.
- 4–5 years' experience in a Sales Support, Sales Coordination, or Sales Administration role.
- Proven experience working with sales data, reporting, and trend analysis.
- Strong proficiency in Microsoft Excel and other MS Office tools.
- Experience with CRM systems and order processing platforms.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills with the ability to handle multiple priorities.
- Analytical mindset with attention to detail and problem-solving abilities.
- Ability to work collaboratively with sales, marketing, and operational teams.
Duties & Responsibilities
- Coordinate and manage all incoming sales queries, ensuring timely and accurate communication with clients and internal teams.
- Process customer orders and ensure they are correctly captured, tracked, and fulfilled in line with agreed turnaround times.
- Handle Quickship queries and liaise with relevant departments to ensure prompt resolution and dispatch.
- Monitor internal sales activity to identify potential leads or business opportunities and submit these for follow-up.
- Support the sales team by capturing and submitting qualified leads through the appropriate internal channels.
- Conduct regular market research and competitor analysis to support sales planning and identify emerging trends.
- Prepare sales reports and dashboards that provide insights into performance, trends, and areas for improvement.
- Assist in sales forecasting by identifying patterns in sales data and reporting relevant findings to management.
- Maintain accurate records of customer interactions, order history, and lead activity in the CRM system.
- Provide internal coordination between sales, operations, logistics, and finance to ensure alignment and efficient workflow.
- Support the execution of promotional campaigns, pricing updates, and customer communication efforts.
- Perform other administrative and support duties as required to assist the sales team in meeting targets and service levels.