Present the weekly report on customer visits in the past week as well as the customer visit plan for the next week at the weekly Coordination Meeting, held on Fridays, at the office.
Maintain working relationships with existing customers to ensure exceptional service and identification of potential new sales opportunities.
Identify appropriate prospects (using the company database but develop own prospects as well), set appointments, make effective qualifying sales calls, and manage the sales cycle to close new business in all sales and service categories offered.
Possess in-depth knowledge of all products and be able to conduct demos and manage, and if needed, relay objection handling to colleagues that are able to resolve such objections. It is expected that where feedback to customers are required that this would happen within three working days. Objections/ issues and queries will be addressed internally before it is escalated to suppliers.
Prepare professional, complete, concise, and accurate reports, proposals, quotes, and other documentation as required for executive-level presentations.
Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often utilizing product demos and presentations.
Reach out to customer leads through cold calling, where required. It is the company’s preference that appointments be made.
Expedite the resolution of customer problems and complaints to maximize satisfaction of customers – i.e., the guideline of three working days applies.
Supply management with reports on customer needs, potential problems, customer interests, competitor activities, and potential for new products and services.
Keep abreast of best practices in all aspects of business and promotional trends. This implies staying close to competitors and their way of doing business.
Continuously improve product and market knowledge through home study and interfacing with mentors, product knowledgeable individuals, etc.
Coordinate with colleagues to ensure company quotas and standards are being met, performing market research and regular competitor monitoring.
Perform, in conjunction with management, cost–benefit and needs analysis of existing and potential customers to meet their needs.
Skills:
Minimum of 10 years as Sales Engineer, selling Polymer Coatings or Plastic Coatings.
Strong knowledge of MS Office
Highly motivated and target driven.
Excellent communication, interpersonal, problem-solving, and organizational skills
Ability to create and deliver presentations tailored to the audience’s needs. Where assistance is required, this will be provided.
Prioritizing, time management, and organizational skills
Proficiency with CRM (Customer Relationship Management) principles and practices
Impeccable personal integrity
Qualifications
Minimum grade 12 qualification, with Mathematics and Science as subjects.
At least 10 years “on the road” Sales Repping experience.
A relevant technical diploma will be a distinct advantage.
Proven Sales success rate at levels exceeding targets
Ability to balance persuasion with professionalism.