At Wellyx, our culture is centred on success and collaboration. We offer a unique opportunity to work with extraordinary people who are passionate about what they do. We specialise in management software for the fitness & wellness industry. More information can be found on our website: www.wellyx.com
We are looking for an experienced senior customer success specialist
Please note that the role will be fully remote, operating during USA EST hours (4pm - 1am daylight savings dependent). You must have all the tools needed for this role including a stable internet connection and a laptop.
Key Responsibilities
- Act as the liaison between the Sales and Support teams to ensure clear communication and customer alignment.
- Create and deliver onboarding roadmaps, process documentation, and tailored walkthroughs for each customer.
- Follow up proactively with onboarded customers to ensure satisfaction, address issues, and boost engagement.
- Monitor customer health, usage trends, and identify opportunities for optimization or upselling.
- Collaborate with internal teams to resolve customer challenges quickly and effectively.
Required Skills & Experience
- 3+ years of experience in Customer Success, Account Management, or Onboarding (preferably in SaaS or tech).
- Excellent communication and relationship-building skills.
- Strong organizational and multitasking abilities.
- Proficiency in CRM platforms and support tools.
- Ability to work US business hours and co-ordinate across time zones.
- Customer-first mindset with a strong sense of ownership and accountability.
- High emotional intelligence (EQ): Navigating conversations with empathy, trust and tact. Ensuring a smooth and trust-building experience.
- Drive onboarding metrics: Time-to-value, product adoption rates, opportunities for upselling, and retention milestones
Preferred
- Experience with remote teams and global clients.
- Familiarity with onboarding frameworks and lifecycle mapping.
- Exposure to both sales and support environments is a plus.
What We Offer:
- A fully remote role with a mission-driven company making a difference in the fitness and wellness industry.
- The chance to work with innovative technology that transforms operations.
- Competitive compensation and opportunities for professional growth.
Job Type: Full-time
Application Question(s):
- What is your salary expectations?
Experience:
- Customer Success, Account Management, or Onboarding : 3 years (Preferred)
Work Location: Remote