Key Responsibilities
- Deliver expert-level technical support to resolve complex hardware and software issues across the organization.
- Take ownership of escalated support tickets, ensuring efficient and timely resolution.
- Conduct system administration duties, including user account management, permission control, and application installations.
- Diagnose and resolve network-related problems, such as connectivity failures, configuration errors, and performance bottlenecks.
- Partner with cross-functional IT teams to support the deployment, maintenance, and improvement of infrastructure initiatives.
- Create and maintain thorough documentation, including troubleshooting steps and internal knowledge base resources.
- Keep abreast of new and evolving technologies, providing strategic input for system upgrades and process enhancements.
Requirements
- Valid Code 8 driver’s license and access to a reliable vehicle.
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- A minimum of 3 years’ experience in IT support
- Solid understanding of Windows and/or Linux operating systems.
- Strong proficiency in diagnosing and resolving hardware, software, and network-related issues.
- Excellent verbal and written communication skills, with the ability to work effectively with users at all levels.
- Proven ability to manage multiple priorities in a dynamic, fast-paced environment.
Work hours:
- Monday- Friday: 08:00-17:00
Job Types: Full-time, Permanent
Pay: R8 000,00 - R20 000,00 per month
Work Location: In person
Application Deadline: 2025/08/09