DUTIES AND RESPONSIBILITIES:
- Overseeing overall operation of the restaurant/ take-away
- Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
- Overseeing and managing stock control, purchasing and orders
- Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
- Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
- Managing staff including discipline and work rosters.
- Work within a team and drive the restaurant/take-away forward
- Ensuring compliance with health and safety regulations
- Ensure daily opening and closing procedures are conducted at the store
- Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
- Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
- People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
- Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
- Performance evaluation of staff
REQUIREMENTS:
- Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
- GAAP experience and knowledge - Advantageous
- Management skills
- Organizational skills
- Customer service and good verbal communication skills