Job Advert Summary
This role reports to the Executive Underwriter. The Senior Life Underwriter is responsible for underwriting life, disability, critical illness, sickness and permanent incapacity cover within agreed underwriting authority limits. The incumbent will deal with technical and complex underwriting queries and/or complaints providing an excellent service offering. A close relationship with Research & Development to support interdepartmental and wider organisational goals.
Minimum Requirements
Education:
- Financially / Medically aligned degree, e.g. Nursing, BCOM, BSC or a three (3) year related diploma
Experience:
- 10+ years underwriting experience in long term insurance
- 10+ years insurance industry experience
Knowledge and Skills:
- Sound medical & life assurance knowledge
- Good computer knowledge - MS Outlook, Excel and Word are necessary
- Must have a mature, disciplined and driven personality
- Ability to work independently as well as being a good team-player with excellent interpersonal skills
- Deadline/target driven, with ability to work under pressure
- Logical and analytical
- Have a skill set that includes good levels of communication (both written & verbal up to senior & executive level), negotiation, analytical and numerical skills
- Demonstrates the ability to understand and interpret key technology platforms relative to PPS
- Excellent understanding of current and emerging technological trends
Competencies:
- Must use underwriting initiative and discretion in decision making
- Communication skills (written and verbal)
- Business writing skills
- Planning and organizing
- Attention to detail
- Client centricity
- Building and maintaining relationships
- Resilience
- Complex problem solving
- Adapting and responding to change
- Innovation and Forward Thinking
Duties and Responsibilities
Process optimization and efficiencies
- The successful candidate will be responsible for underwriting life, disability, critical illness, sickness and permanent incapacity cover within agreed underwriting authority limits.
- To underwrite cases within the agreed service level agreements.
- Candidate must be willing to work under pressure and within agreed service levels.
- Responsible for achieving and maintaining standards in underwriting Life
- Provide constructive feedback to underwriting manager/underwriter regarding matters arising
- Assess and authorise cases specific underwriting cases.
- Responsible for financial underwriting to ensure accurate financial underwriting decisions.
- Participation in projects to improve departmental service-owning your role in the project and completing tasks as required by providing input.
Risk and Compliance
- Adhere to internal SLA's to ensure operational efficiency and achievement of agreed customer service standards
- Proficient in the assessment and management of underwriting decisions
- Must understand the underwriting environment and general protocols and processes
- Ensure adherence to regulatory and compliance requirements
People and Culture
- Checking and Authorization of underwriting decisions in terms of published delegation of authority.
- Collaboration with relevant stakeholders: Research & Development, Member Services and Intermediary Services
- Deal with Arbitration and Ombudsman cases and collaborate with other stakeholder during the Complaints process
- Contribute and assist to review processes and protocols where required to assist in PPS’ delivery of quality underwriting decisions
- Forge strong working relationships with stakeholders
Knowledge Champion
- Provide guidance and support to junior underwriters
- Empower team members with transfer of knowledge, be the Underwriting Team SME
- Ensure that own knowledge is kept abreast with industry & regulatory information and changes through various internal and external information sources
- Provide technical information and support
- Referring cases to Reassurers
- Underwriting Life, TPD, Critical Illness and IP cover
- Discussing Counter offer letters with Financial Advisors
Coaching & Feedback
- Support Managers and Learning and Development to identify learning objectives; implement training interventions and create development plans
- Support active learning plan for onboarding of new employees and constant learning for all employees through coaching and other interventions