Opening of Estimates and Job Cards for work to be done
Ensuring the Estimate is sent to the client via email and following up with a phone call for go-ahead within 1 hour of booking or vehicle arrival
Consulting with mechanics, foreman, or technical advisors regarding necessary repairs and cost-effective alternatives
Informing clients of any applicable campaigns for their vehicle and upselling campaign-related hours
Checking and confirming whether the vehicle is under warranty, service plan, or maintenance plan, and whether items are covered or need to be billed to the client
Communicating with the parts department to ensure timely availability of parts
Obtaining order numbers and issuing go-ahead instructions to the Foreman and Technicians
Updating clients every 4 hours on vehicle status and ensuring job cards are prepared, costed, and ready for invoicing before vehicle release
Explaining all completed work to the client upon vehicle collection and advising on any outstanding work
Controlling the daily workshop workflow sheet and distributing it by the end of the business day
Monitoring the Workshop Efficiency Report (hours allocated vs hours worked)
Controlling the gate pass book and enforcing company policies regarding vehicle movement (e.g., no vehicle leaves without payment)
Managing and overseeing the dealership’s workflow and schedule across departments
Calling customers to inform them about service updates or vehicle collection times
Maintaining positive customer relationships to ensure repeat business
Adhering to all company policies
Sending proof of payment to Accounts and ensuring debtors are added or removed as necessary
Minimum Requirements:
Matric certificate
Relevant training/qualifications as a Service Advisor or similar role
Code 8 licence
Minimum 1-2 years’ experience in similar role
Strong understanding of Automotive technology and the Automotive Industry
Personal Attributes:
Strong administrative ability and follow up reliability
Confident and proactive approach- anticipates issues and requirements
Strong documentation skills
Excellent customer service skills, interpersonal and communication expertise