To oversee the day-to-day management of the Enterprise Connectivity portfolio in order to support and deliver on all commercial aspects in respect of financial effectiveness and efficiencies. To drive the strategic vision of the Enterprise Connectivity function by designing, developing, maintaining and marketing the enterprise connectivity products to maximise product and solution revenues and profitability.
Key Deliverables
Product and Service Development, Maintenance and Improvement
- Participate in the Enterprise Connectivity product roadmap priorities and product design by utilising data insights, consumer data, competitive intelligence and market trends in order to assess fit, feasibility and financial impact of product.
- Contribute towards the product go-to-market strategy by developing business plans, analysing the market, establish pricing and collecting customer feedback for future developments of the enterprise connectivity product.
- Participate in development of enterprise connectivity solutions by working closely with the product team to design collection and organisation of platform metrics via a variety of tools.
- Define the commercial specification of new and existing enterprise security products by conducting market analysis in order to validate the strategic intent and create the business case for enterprise security products.
- Execute the commercial strategy for the Enterprise Connectivity portfolio by providing input into, driving and supporting the growth / sustain / withdraw strategy, as appropriate, within the product portfolio in order to optimise revenue.
- Track the effectiveness of enterprise connectivity products by analysing and monitoring market share and competitive landscapes in order to identify product initiatives that are competitive from a feature, quality and cost perspective, and meet client requirements.
- Contribute towards delivery of connectivity services to enterprises, by translating their unique connectivity requirements into security tools to enable these enterprises to identify and manage security risks and address regulatory requirements.
- Contribute towards integration of ICT solutions by collaborating with internal and external stakeholders, including peer product specialists from other lines of business, to maximise value for product solutions.
- Develop and own strategic programs around adoption of new enterprise connectivity solutions for external and internal clients; and drive these initiatives across different product groups in order to drive market adoption.
- Leverage multi-disciplinary partnerships by developing and maintaining strong relationships with business leaders, internal and external partners in order to respond to complex client challenges.
- Develop and execute a client feedback framework to be used for new and existing enterprise products and technologies in order to align product offerings to client needs and improve client experience.
- Monitor overall quality and security of enterprise connectivity solutions by partnering with cross-functional teams to execute the product from vision to concept, while managing stakeholder expectation in order to deliver a best-in-class product portfolio
- Drive continuous improvement on existing processes and procedures by assessing and drawing solutions from qualitative and quantitative data and making logical deductions in order to drive operational excellence.
- Champion enterprise connectivity product with critical stakeholders, driving adoption and ongoing utilisation and regularly securing and incorporating end-user input into product strategy and processes.
Product Sales Enablement
- Enable growth in market share by providing presale specialisation and subject matter expertise to the sales team in order to drive market adoption of enterprise connectivity products.
- Strengthen MTN’s industry presence by maintaining relationships with enterprise clients, together with the sales team, and developing business quotations and presenting business cases to clients in order to drive revenue inflow.
- Drive the competitiveness of enterprise connectivity products by researching and developing recommendations for pricing strategies with the goal of creating marketability, maximising sales and achieving profitability.
- Partner with sales to probe the enterprise clients’ business challenges in order to identify and address their unique connectivity risks in line with regulatory requirements.
- Manage sales opportunities from discovery to closure by maintaining an in-depth understanding of the industry, competitors and marketplace to present a highly differentiated solution.
Governance and Risk Management
- Monitor adherence to product management policies and processes by ensuring that developed enterprise connectivity products are taken to market according to defined process and subsequently measured against the business plan.
- Monitor compliance by maintaining awareness and understanding of regulatory standards and legislation in order to update current enterprise connectivity strategy as required.
- Participate in implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations across OpCo’s.
- Manage partners and ensure all contracts are managed in line with procurement policies and standards in order to drive compliance to set processes and procedures.
- Monitor adherence to the parameters for partnership Service Level Agreements (SLA) as well as SLA performance indicators to ensure all compliance requirements established under contractual agreements between the function and vendors, are adhered to.
Building Capability
- Build organisational capability by supporting, coaching and mentoring product and portfolios teams to enable the delivery of functional strategy.
- Expand on enterprise connectivity and broader product knowledge by interfacing with sales and support areas in order to stay up to date with industry best practice.
Education:
- Minimum of 3-year tertiary diploma (may vary in accordance with in-country qualification standards).
- Relevant certification / accreditation / membership with professional body as required for role.
- Fluent in language of country with basic command of English.
Experience:
- Minimum of 2 years’ experience in an area of specialisation coupled with supervising others.
- Experience working in a small to medium organisation.