Purpose of the position
You will be responsible for managing the daily operations of the store and is accountable for the overall performance of his/her team and store. Duties includes staff management, maintaining high production, productivity, quality, hygiene and customer-service standards.
Key Performance Areas
Store Operations
- Ensure Operational Excellence, by following and enforcing company policies and procedures.
- Manage and monitor expenditure of all costs within store under your control ensuring all budgets adhered to.
- Manages controllable cost against set budgets for the store.
- Address gaps/concerns identified through store audit.
- Ensures that section and production checklists are timeously completed on a daily basis.
- Timeously report all maintenance and repairs issues to Regional Manager.
- To ensure that all required reports are sent daily/weekly/monthly.
- To provide a consistent customer focused service experience
- Executes sales promotion activities.
- Effectively manage food-cost
- Performs stock-take procedures and readily address variances.
- Maintains appropriate stock levels through ordering, receiving and rotation processes.
- Ensures correct portioning standards are followed for all products and services.
- Strict adherence to cash handling procedures as per Company Policy. (Float management, banking and cash ups)
Training
- Ensures store staff are trained and competent in assigned areas and implement correct training procedures to be followed in store.
- Training of store staff, new and existing stores
- Identify staff development areas and address through training
- New menu training in own store
- Custodian of in store training and operations material
- Identify and takes action to address customer service gaps through training
Staff Management
- Create a positive working environment for all employees.
- Conduct regular meetings with employees to share information, discuss problems and get feedback.
- Recruit and interview all store staff, in line with the recruitment processes and with assistance from HR.
- Ensure staff are trained and competent in assigned areas implementing correct procedures to be followed
- Provides leadership, coaching and motivates staff
- Plans and prepares work schedules and assigns staff to specific duties.
Skills & Expectations
- Good command of the English language, both verbal and written
- Can communicate clearly with colleagues and customers
- Able to hold conversation with customers and monitor and dictate the flow of customers
- Must be able to work in high pressured environments
- Must be willing to work long hours
- Takes pride in personal appearance and hygiene
- Good understanding of basic customer service and hospitality principles
- Must be able to perform as an individual, as well as excel as part of a team
- Always willing to work, learn and grow
- Passionate, driven & self-motivated individual
- Must be willing & able to openly interact with customers
- Personality and confidence to be able to perform on stage
- Great understanding of Sweetbeet quality and consistency and standards & procedures
- Leadership qualities to report hazardous, unsafe & default equipment, or situations within the workplace
Qualifications
- High School education or equivalent experience
- 2+ years' store management experience
- Customer centric with a positive attitude
Industry
- Food & Beverage
Employment Type
- Full-time
Job Types: Full-time, Permanent
Work Location: In person