Store Manager - Tokai CT

Readers Warehouse Tokai is currently seeking a Store Manager to effectively plan, control and monitor the performance of his / her store to ensure that it operates at an optimal level.

Key Performance Areas:

· Efficient Stock Management – ensuring the following are done and optimum levels are reached

▪ Conducting periodical stock counts

▪ Ensuring stock levels are at optimum levels

▪ Ensuring stock ranges are optimum

· Manage Store Targets and Profitability

▪ Develop, implement, and innovate strategies to meet store and GP targets

▪ Manage expenses within budget

▪ Report and manage any stock losses

· Manage any money related tasks

▪ Cash Floats (Including Managers Float)

▪ Cashing up for the day and balancing tills

▪ Investigating any overs or under and reporting these accordingly

▪ Manage the daily banking

▪ Manage any petty cash

· Pricing and Point-of-sales System

▪ Ensure any price-changes are actioned as soon as is practically possible

▪ Ensure correct pricing on promotional items

· Hygiene and Housekeeping

▪ Ensure the store is neat and tidy at all times

▪ Ensure high standards of displays and merchandising is upheld

▪ Develop and maintain the cleaning roster on a rotational basis for staff

· Staff Management

▪ Interviewing staff members for open positions

▪ Conducting reference checks on new staff members

▪ Discipline of staff in accordance with the company code of conduct

▪ Train and develop staff on store related tasks

▪ Conduct performance management reviews with staff

▪ Ensure shift rosters and completed timeously and staff levels are optimal

▪ Leave management

· Managing Customers

▪ Managing customer complaints efficiently and effectively

▪ Ensuring customers are assisted through upselling and cross-sellin

· Merchandising

▪ Ensure existing stock is rotated on a regular basis

▪ Create new and different concepts for merchandising of stock

▪ Highlight recently released books optimally

· ITB stock to other stores in accordance with the company policy

· Open and Close the store ensuring that all start of day and lock up procedures are followed

· Continuously read and encourage your team to do the same to increase book knowledge.

· Draw up and send any reports that may be necessary.

Ad Hoc

· Monthly Stationary Orders

· Ensure the store is neat and tidy at all times.

Requirements:

· Neat and professional appearance

· Good Communication skills

· Sales focused with a strong customer service focus

· Urgent turn-around time on customer enquires

· Work continuously on building relationships with customers and colleagues

Job Type: Full-time

Experience:

• Retail: 3 years (Required)

Work Location: In person