Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.
- Provide support to business users and investigate data discrepancies and application errors and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise.
- Primarily responsible for accurate problem identification, system fixes, and resolution.
- Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users
- Conduct issue resolution, root cause analysis and remediation.
- Working closely with cross functional teams across the organization.
- Knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management.
- Escalation Level Production Support duties; optimize application's stability and performance through utilization of internal and external resources.
Personal attributes and skills
- Time Management
- Telephone etiquette
- Communication
- Listening
- Conflict handling
- Soft-skills
- Report writing
- Technical skills
Education and Experience
- Matric (Essential)
- IT/Software qualification (Essential)
- 1-2 years’ experience as a Support Analyst (Essential)
- SQL knowledge with at least 1 year experience (Essential)
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.