Technical Engineer - NOC
About Us:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview:
We are looking for a Technical Engineer to join our Security & Networks team in Cape Town.
In this role, you will assume the function of a remote IT systems administrator for a wide range of clients who have outsourced their IT support to Advania. You will have the opportunity to undertake duties such as monitoring and managing a client's infrastructure as well as back-ups, routers, firewalls, servers, and device endpoints. Resolving issues efficiently with minimal impact on the client is what this role is all about.
Responsibilities:
Some of your duties will include:
- Delivering of quality proactive managed services across our client base
- Network Operations Centre (NOC) – Triage of P1, P2 and P3 incidents
- Managed Backup – Remediation of failed backups
- Managed Security Patching – Delivery of recurring patch schedules
- Managed Network – Delivery of recurring firmware upgrades
- Taking ownership and performing prompt and effective incident investigations
- Effectively escalating any critical issues that require further attention
- Delivering several scheduled operational tasks including client specific checks
- Managing of risk and downtime during maintenance windows
- Identifying, triaging and remediating monitoring alarms across multiple client estates
- Taking ownership of tasks allocated and professionally manage them through to resolution or escalation
- Working with internal and external stakeholders to resolve network and security tasks and vulnerability compliance
Qualifications & Experience:
The right candidate for this role will have:
- Strong Microsoft Windows server knowledge shown in incident troubleshooting
- Good technical ability and self-awareness of when to escalate to a senior resource
- Comfortable navigation within customer Azure tenancies
- Good working evidence across the following infrastructure platforms:
- Microsoft Servers 2012 – 2019
- Cloud – O365, Azure, AWS, Mimecast
- RMM and Professional Monitoring toolsets
- Communication Platforms Teams/Skype
- Backup solutions – Veeam, DPM, Azure Site Recovery, Backup Exec
- Basic knowledge and understanding across one or more of the following technology stacks:
- Firewalls: Fortinet, Cisco, Juniper, Palo Alto
- Switching: Cisco, HP, Juniper, Meraki
- WAN/LAN networking related issues: TCP/IP, DNS, SNMP, VPN
Click here for the list of benefits.
The budgeted salary for this role is between 20,000 to 25,000 ZAR monthly, depending on experience. There is an additional shift allowance available on top of this of approximately 5,000 ZAR monthly.
Hybrid working:
This hybrid role, with a remote-first emphasis, necessitates being in the office or at a client site 1 day per week. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
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