Job Description

• Deliver against operational and cost targets

• Prioritise resource allocation to minimise and reduce wastage

• Monitor costs for the financial year according to the operational plan

• Allocates and approves expenditure

• Review cost reports and resolves or explains variances to the budge

• Identify, control and escalate potential risks that may lead to increased costs

• Manage costs or expenses within approved budget to achieve cost efficiencies

• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in

• Engage in cross-functional relationships to obtain and to provide work support

• Deliver customer experience excellence aligned to Organisational values and service standards

• Build professional long-term relationships with customers based on trust that builds the brand

• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service

• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application

• Provide customers with relevant information to keep them informed of products and service options

• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of

  accountability

• Ensure implementation of relevant policies, governance and practice standards across the business

• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements

• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes

• Develops an understanding of risks and risk management approaches

• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks

• Educates others and makes suggestions for improvements

• Networks and participates in specialist risk forums where required

• Create test plan to include environments, number of resources to be assigned to  the project, high level test case and highlight the risks and assumptions

• Create the test procedure to be followed when executing the test cases

• Create design steps from test cases in the Quality Centre

• Execute system validation plans (new function) and liaise with the Business Analysts and technical teams in order to compile test scripts

• Execute all test activities for allocated projects

• Coordinate and execute all allocated test activities for projects

• Prepare and submit test plans for sign-off

• Ensure alignment between test environment and production environment

• Treat production issues as first priority

• Compile defect reports to highlight to the Stakeholders the number of issues raised

• Assess own performance against competencies and skills required delivery

• Identify development needs and select effective solutions to address own development need

• Prepare a personal development plan with management to implement and review as required

• Monitor own progress against development plan and measure impact of results

• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity

• Partner and collaborate with team members to achieve team success

• Share information and knowledge that benefits the team

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.