A vacancy exists in the Operations Department for a Training Captain. Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.
KEY RESPONSIBILITIES
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- Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
- Train, coaches and certifies Team Members
- Completes training evaluations to assess the retention of knowledge
- Responsible for delivery of training to bridge performance gaps
- Facilitates New Product Training as per the KFC marketing calendar
- Biannual assessments for all employees must be done to re-assess knowledge.
- Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM.
- Learner Assessments completed on every Team Member twice a year.
- Track and report on training outcomes
- Provide feedback to programme participants and management, where applicable
- Evaluate and make recommendations on training material and methodology, as and when required.
- Maintain employee training records.
- Presentation skills and written communication as well as oral communication skills.
- Incumbent must possess an understanding of the learning process as applied to in-store training.
- Ability to require knowledge of and handle participative training techniques as used in the KFC system.
- Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well.
- as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
- Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks.
Closing date: 13 May 2025