- To implement the unit operations plan by understanding the plan and activities including all projects and key performance measures, communicating to the relevant stakeholders and monitoring implementation daily??
- To report on performance by tracking unit performance against targets, identifying progress and areas of concern, drafting reports and submitting quarterly and as required
- ?To comply with processes by maintaining up-to-date knowledge and understanding of processes, implementing the correct process and addressing any areas of concern daily??
- To propose improvements to processes by identifying an area for improvement, presenting to line manager and providing additional information as relevant?
- To determine training needs for the business by consulting with key stakeholders, defining skill gaps, identifying value-added solutions, developing structured training programmes, and securing approval for implementation annually or as required.?
- To coordinate technical training by collaborating with relevant departments, assessing training requirements, staying updated with industry best practices, developing training materials where necessary, and scheduling and organising training sessions.?
- To educate customers on new products by working closely with the Research and Design team, understanding product specifications, features, and benefits, developing effective training materials, and delivering product knowledge sessions.?
- To support the achievement of customer and performance targets by planning and executing customer visits, conducting technical testing, identifying potential challenges, collaborating with stakeholders to develop solutions, and implementing proactive measures.?
- To enhance problem-solving and service delivery by building strong relationships with key stakeholders, engaging with internal and external customers, addressing concerns, ensuring compliance with best practices and regulations, and providing expert technical support.?
- To monitor expenditure against budget by receiving the financial report, reviewing expenditure totals against budget, addressing any areas of concern or anomalies and implementing corrective action monthly?
- To maintain stakeholder relationships by liaising with key internal and external stakeholders, providing input and feedback actions, receiving feedback and contributions and collaborating as required??
- To contribute to the team by participating in events, identifying areas of support required within the team and providing the required support, engaging with the team and being an active member of the team daily?
- To implement self-development activities by identifying areas of development, sourcing options for capacity development activities, sourcing approval and completing the activities successful as relevant
- Matric / Grade 12 or equivalent??
- Driver?s license?
- Proficiency in Microsoft Office and learning management systems (LMS)
- ETDP Certificate?
- Assessor Certificate
- Moderator Certificate