Summary
U-turn is a leading organisation in developing pathways out of homelessness. We are looking for a Tygerberg Shop and Warehouse Manager to join the Retail team. This is a full-time onsite position and will initially be offered as a one-year contract.
This position
There is an opportunity for a person with strong retail skills and experience to join the U-turn team thus allowing them to apply their professional retail skills in a development setting. Reporting directly to the Retail Area Manager, the candidate will apply their retail skills to run our, Retail and Warehouse store in Tygerberg to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work-rehabilitation programme. The ideal candidate is someone who is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service.
Background
U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe that every homeless individual is intrinsically valuable and should have access to an effective pathway to address their physical, spiritual, and emotional needs so they can leave the streets and become a long-term productive member of society. To help people overcome homelessness, we operate a phased approach that includes addiction rehabilitation, counselling, life-skills training and sheltered work placement in one of our social enterprises. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can be gainfully employed in the modern South African economy. Our graduates enter the open market employment and show an above 85% long term success rate!
We are actively working to expand to more locations in Cape Town and across South Africa.
Social Enterprises
Actual work experience largely takes place within our social enterprises. U-turn’s social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.
Key areas of responsibility
● Operational Management
● Staff Management & Team Development
● Store Leadership & Sales Performance
● Stock & Inventory Management
● Receiving & Dispatching Goods
● Order Fulfilment
● Pricing & Discounting Oversight
● Visual Merchandising & Promotions
● Customer Service & Engagement
● Mission Integration & Supportive Culture
● Cleanliness, Health, Safety &Security Compliance
● Collaboration with Retail Managers
● Internal Communication
● Compliance with Protocols
Experience and Skills
● Previous experience in the retail sector (essential)
● Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
● Excellent communication skills – verbal and written
● Well-developed interpersonal skills
● Excellent organisational skills and ability to prioritise
● A collaborative team player – concerned with team success as well as individual performance
● Ability to motivate, coach, and develop people. Commercial awareness
Personal attributes
● Passion for U-turn’s mission and values.
● Strong leadership with a collaborative mindset.
● Adaptability and resilience in a dynamic, fast-paced environment.
Organisational Fit (where applicable)
● If in recovery - actively engaged in own ongoing recovery, accessing accountability support
and practicing recovery behaviour
● If employed as a Professional - affiliation with professional board, continued personal
development and accessing supervision
● Gospel orientation - connected to a local fellowship of believers, reading the Bible and
grounded in Gospel-motivated Social Action
Next Steps
Candidates interested in this position should apply online at https://homeless.org.za/career-form
The letter of motivation should be approximately 1 page in length and include information on why
you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above.
Please note that applications without a letter of motivation will not be considered. IF YOU HAVE
NOT HEARD FROM US WITHIN 4 WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL
Job Type: Full-time
Work Location: In person