Brief description
To manage and lead the IT Service Desk, End User Computing, Printing, IT Executive Support, Cellular and IT Service Management Platform functions in alignment with departmental objectives.
Detailed description
The successful candidate will be responsible for the following key performance areas:
- Managing the IT Service Desk, End User, Printing, IT Service Management Platform, IT Executive Support and Cellular functions in alignment with departmental objectives.
- Managing the development, successful implementation, continual improvement and maturation of IT Service Desk, End User, Print, IT Service Management Platform IT Executive Support and Cellular standards and practices across the SARB
- Developing, managing and implementing short/long term technical strategic and operational plans to ensure that IT Service Support meets existing and future requirements.
- Developing, documenting and managing the implementation of best practices, IT Service Support standards and standard operating procedures (SOP's).
- Driving and leading the self-service and process automation agenda as part of Process Improvement.
- Managing performance of 3rd party service providers.
- Leading IT Service Support, data analytics, reporting and process documentation.
- Monitoring and measuring quality of service as well as enforce governance and compliance to IT Service Support processes.
- Researching and recommending IT Service Support solutions and the implementation thereof.
- Talent and succession management, development and performance management of the IT Service Support team.
- Building and managing key stakeholder relationships to ensure delivery of quality service and participate in other departmental/divisional projects in order to contribute towards business objectives.
- Identifying, mitigating and managing risks related to IT Service Support environment.
- Providing input to resource planning, cost estimation, budget development and cost control.
To be considered for this position, candidates must be in possession of:
- a minimum of a Post Graduate Degree (NQF 8) in Computer Science, Information Systems or an equivalent qualification;
- Minimum eight to ten years’ experience in an IT environment.
- at least two years people management experience; and
- Certification in process mapping, ITIL and COBIT.
Additional requirements include knowledge and skill in:
- industry, organisational and business awareness;
- continued learning and/or professional development;
- quality assurance;
- continuous improvement;
- system specialisation;
- infrastructure support;
- operations;
- IT reporting;
- service management; and
- management of third-party service providers.
About SARB
Primary mandate of the SARB
Section 224 of the Constitution of South Africa states the mandate of the SARB as follows:
The primary object of the South African Reserve Bank is to protect the value of the currency in the interest of balanced and sustainable economic growth in the Republic.
The South African Reserve Bank, in support of its primary objective, must perform its functions independently and without fear, favour or prejudice.
WHAT WE DO
Monetary Policy
The Constitution gives the SARB the mandate to protect the value of the rand. We use interest rates to keep inflation low and steady.
Financial Stability
The SARB has a mandate to protect and enhance financial stability. We identify and mitigate systemic risks that might disrupt the financial system.
Prudential Regulation
The Prudential Authority regulates financial institutions and market infrastructures to promote and enhance their safety and soundness, and support financial stability.
Financial Markets
Open market operations are the main tool we use to implement monetary policy. We manage South Africa’s gold and foreign exchange reserves.
Financial Surveillance
The SARB is responsible for regulating cross-border transactions, preventing the abuse of the financial system and supporting the regulation of financial institutions.
Payments and Settlements
The SARB is responsible for ensuring the safety and soundness of the national payment system, which is the backbone of South Africa’s modern financial system.
Statistics
The SARB provides important economic and financial statistics that present an overview of the economic situation in South Africa.
Research
Research conducted by the SARB focuses on economics, financial stability, banking and emerging trends in finance. Our research supports policy decision-making.
Banknotes and Coin
The SARB has the sole right to make, issue and destroy banknotes and coin in South Africa.