Brief description
The main purpose of this position is to plan, design, implement, configure and provide defined levels (lines) of support for all virtualisation infrastructures, ensuring sufficient capacity and performance to meet business demand and ensure availability as per approved service standards.
Detailed description
The successful candidate will be responsible for the following key performance areas:
- Define own work plan and deliverables with guidance from the Team Lead: Servers and Storage and prioritise delivery of own outputs against the agreed work plan.
- Design, test and implement scalable, redundant, virtualisation infrastructure solutions and related technologies according to documented business requirements and industry best practises.
- Provide first line support on deployed server virtualisation infrastructure.
- Provide escalation (third line) support on deployed server virtualisation infrastructure.
- Provide technical virtualisation expertise as part of information and communications technology infrastructure projects and participate in other departmental/divisional projects in order to contribute towards business objectives.
- Identify and implement opportunities for integration, consolidation and enhancements to ensure cost-effective and optimal use of virtualisation resources and technology.
- Research, design and evaluate alternative virtualisation architectures and related technologies in relation to the business needs of the South African Reserve Bank (SARB) (proof of concept and technical assessments) and aligned with the Business Solutions and Technology Department’s strategy, vision and roadmap.
- Create and maintain technical virtualisation topology diagrams (SARB Group footprint) and provide structured documentation and procedures to the Production Support Section on solution handover where relevant.
- Keep abreast of new and changing virtualisation architectures and technologies and liaise with vendors for purposes of product and technology review, coordinating vendor presentations where relevant.
- Provide input into the development of virtualisation related policies and standards in accordance with corporate governance standards, including the SARB’s policies, procedures and other legislative requirements.
- Act on management requests to address or mitigate risks in the virtualisation environment as identified by the internal or external auditors and other governance-related assessments (including sanctioned penetration tests).
- Enhance disaster/business continuity procedures and assist in exercising those procedures.
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