Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
Key responsibilities
• Liaising with the Site coordinators, Facilities Management, Company Support teams, contractors and suppliers
.• Asset management – Accurate equipment lists management and equipment tracking between sites.
• Site Budget tracking and reporting.
• Following up on PR/PO creation, invoices verification against job cards and track payments
.• Assisting in the collation and verification of monthly/weekly SLA reports & invoices with the Regional Technical Manager
• Monthly technical reports
• Monthly CCTV and Access reports• Reduce breakdowns.
• Risk audits• Track SLA of FM supplier
• Track service reports
• Standby
• Ensure CCTV and Access Control are operating at optimal levels
• Fault finding
• Training of handymen staff
• Reports
• Monthly technical reports
• PR reports
• National maintenance tracker report
• Help desk status reports
Qualifications
Qualifications & Experience
• At least 5 years’ Portal Access Control and Hikvision CCTV experience etc is a prerequisite
.• Be able to work independently.
• Advance Problem solving
• Complex Fault finding
• Advanced Portal programming and understanding
• Qualified (Impro level 4 or higher Certified with Portal software)
• Data Centre environment experience
• Excellent Communication skills
