POSITION SUMMARY
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors.
CRITICAL TASKS
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
Physical Tasks
- Enter and locate work-related information using computers and/or point of sale systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
General Finance and Accounting
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Record, store, and/or analyze information using property software.
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
- Access computerized financial information to answer general questions as well as those related to specific accounts.
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
- Maintain accurate electronic spreadsheets for financial and accounting data.
- Complete period-end closing procedures and reports as specified.
- Maintain debtors’ ageing
- Recording of payment made and updating guest accounts accordingly.
- Keeping track of overdue account and follow up communication to ensure payment is received.
- Ensure that invoices are generated and send out to clients
- Ensure statements are send out to clients
- Update the deposit logs
- Ensure that all the card payments are charged before they expire.
- Reconcile Cash and debtors.
- Opening of new accounts
- Distribute and follow up on all chargebacks and ensure supporting documentations are submitted
- Perform daily credit card reconciliation
- Review credit limits on monthly basis to ensure that the limit is not exceeded.
- Calculate monthly bad debt and distribute the report.
- Month-end review meetings with GM and FM
- Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
- Code documents according to company policies and procedures.
- Generate finance/accounting reports from computer system as needed.
CRITICAL COMPETENCIES
Analytical Skills
- Arithmetic Computation
- Computer Skills
- Learning
Interpersonal Skills
- Team Work
- Interpersonal Skills
Communications
- English Language Proficiency
Personal Attributes
- Integrity
- Dependability
Organization
- Detail Orientation
General Finance and Accounting
- Microsoft Office
PREFERRED QUALIFICATIONS
Education
Grade 12 or equivalent
Degree/Diploma
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
