Overview:
We are seeking a detail-oriented and customer-focused Accounts Receivable Specialist to take full ownership of billing, invoicing, collections, and associated administrative processes. You will serve as the primary point of contact for all AR matters, ensuring accurate billing, timely collections, excellent communication with customers, and legal follow-up as needed. This role consolidates two current positions and is designed to streamline and enhance the receivables process with greater reliability, responsiveness, and service.
Key Responsibilities:
Invoicing & Billing
Issue invoices based on job milestones (e.g., deposit, mid-point, completion, touch-ups). Ensure signed proposals are received before issuing deposit invoices. Coordinate with site managers and estimators for accurate invoicing. Manage bank billing for commercial properties (AIAs, draw schedules, etc.). Accounts Receivable Management
Monitor AR aging and maintain a current AR dashboard.
Track overdue payments, identify risks, and escalate items over 90 days. Maintain a minimum account float of $100,000 at all times.
Deposit and allocate cheques/payments accurately.
Collections & Legal Follow-up
Develop and manage a proactive collections system aligned with payment terms. Draft legal reminder letters and professionally follow up on unpaid balances. Coordinate with legal advisors as needed.
Customer Service
Promptly respond to customer billing queries via email and phone.
Uphold a strong service ethos: “Service Above Expectations.”
Support relationship management with clear and courteous communication. Documentation & Compliance
Maintain thorough documentation for every account.
Archive billing documents, customer communications, and payment receipts. Generate and deliver AR reports and analysis weekly or upon request.
Requirements:
Minimum of 2 years’ experience in Accounts Receivable, billing, or collections. Excellent written and verbal English communication skills.
Ability to draft professional, legal-style collection letters.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office, Google Sheets/Excel, and accounting or invoicing platforms.
Ability to manage time and workload independently.
Strong customer service orientationcalm, clear, and courteous.
KPIs / Performance Metrics:
Less than 10% of overdue AR aged over 90 days.
High-quality weekly AR reporting.
Timeliness and accuracy in invoicing.
Responsiveness to internal and customer inquiries.
Maintenance of $100,000+ account float at all times.
