Unifi is a rapidly growing finance and technology company with operations in Zambia, South Africa, Uganda, and Kenya. The company offers personal lending products through online, mobile, and branch channels and is supported by strong shareholders and a board of directors with extensive experience in entrepreneurship and lending.
Unifi South Africa is seeking an Affordability Agent to join their expanding team. The ideal candidate will possess excellent interpersonal skills, be a good listener, demonstrate attention to detail, and be target-driven.
The Affordability Agent will be responsible for managing and processing various queues related to affordability assessments. This role requires ensuring client information is accurately reviewed and processed in a timely manner.
Key Responsibilities:
- Monitor and manage queues such as Kinda Fast, Superfast, Final Affordability Phone, Client Statements, Attachments, and Debit Checks.
- Ensure tasks within each queue are processed accurately and on time.
- Conduct affordability assessments, including final affordability phone calls to clients.
- Review client statements and other documentation to assess financial suitability.
- Process attachments related to affordability assessments, ensuring all necessary documents are received and filed correctly.
- Verify and update client information as needed.
- Perform debit checks to validate the financial information provided by clients.
- Ensure the accuracy and completeness of financial data used in the affordability process.
- Provide exceptional customer service through clear and professional communication with clients.
- Address and resolve client queries related to affordability assessments.
- Adhere to company policies and procedures to ensure regulatory compliance.
- Maintain high standards of accuracy and attention to detail in all tasks.
- Provide regular updates and reports on queue status and workload to supervisors.
- Offer feedback and suggestions for process improvements to enhance efficiency.
- Support team collaboration by embodying Unifi’s core values: Unity, Dignity, Simplicity, and Trust.
- Operate with urgency to meet established goals and deadlines.
Requirements:
- Fluent in English (additional languages are a distinct advantage).
- Grade 12 qualification.
- A minimum of 2 years of relevant work experience, preferably in a call centre environment.
- Exceptional organisational and time management skills.
- Strong analytical and problem-solving abilities.
- Excellent interpersonal and communication skills.