Company Description
NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. NH Hotels’ remarkable products and services meet the expectations of the guests looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable.
Job Description
Planning and organising – with the F&B Manager
- Support the preparation of the hotel's strategic and marketing plans, and the F&B Department budget.
- Ensure that all NH Hotels Resorts Food & Beverage Standards are being adhered to.
- Keep aware of trends, systems, practices and equipment in Food and Beverage preparation and service in the hospitality field.
Operations – with the F&B Manager
- To be aware of the best external competitor offerings in the local market, and to continually work with hotel colleagues to improve our own offerings with the goal of being the best in the market for creativity, service, choice, and value for money.
- Directly responsible for all Restaurants and Kitchen areas, ensuring a smooth running, profitable operation within the framework of the Hotel.
- Supervise the functioning of all Food and Beverage employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
- Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
- Attain high sanitation standards throughout the Food and Beverage operation by enforcing NH Hotels’s Sanitation Checklist.
- To ensure that everyone in the departments is properly looking after all hotel property and facilities.
- To ensure that departments conduct a maintenance inspection on a monthly basis.
- Supervise and co-ordinate pricing and preparation of menus, beverage and wine lists, and liaise with local suppliers.
Administration
- Establish and maintain effective employee relations.
- With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels.
- To be a sales champion for the hotel, generating and following up on business referrals and potential sales leads to maximize business for the hotel.
- Above all, to lead by example through hands on approach to motivate our Associate to excel.
Working with Others:
- They always try to anticipate and exceed the needs of customers and colleagues
- They use their own initiative and good judgement to solve problems in a calm and efficient way
- They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
- They act with personal professionalism and integrity at all times
Taking Responsibility:
- They always conduct business honestly and fairly. They keep sensitive information confidential.
- They can prioritise their workload effectively and be organised and structured at work
- They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision.
- They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.
Delivering Results:
- They are committed to meeting and exceeding all performance standards
- They constantly look to develop their own professional skills and abilities
- They perform job tasks in line with established policies and procedures
- They always try to provide a top-quality experience to all our guests
Qualifications
Diploma in Hospitality or Equivalent
At least +- 2 years experience in Food & Beverage Management
Additional Information
3. Job Specifications:
Proficiency in English and computer literate
Ability to make sound decisions in a manner consistent with the essential job functions.
Be self-motivated, a strong team player and enable to work under pressure
Work location: at the head office but should be able to travel upcountry occasionally
Able to communicate and work effectively with others
Enthusiastic and efficient
Able to solve spontaneous problems
Fair and honest in work
Able to legally work in South Africa
