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Providing Support
The Banking Operations Administrator is responsible for ensuring the smooth running of business operations that involves coordinating queries based on business priorities or requirements coming from stakeholders. This is managed through relevant communication channels, logging tickets via the helpdesk system, including collaborating with and following up of queries escalated to the relevant teams within the department, and ensuring that all relevant parties are informed and prepared.
Communication with Stakeholders
Continuous communication with the business stakeholders and clients is a key part of this role to support queries logged as per company policy and SLA to ensure that business operations are optimized through feedback provided.
Operational Excellence
The Banking Operations Administrator will oversee operational efficiency and smooth workflow for the business processes. The role is responsible for ensuring that clients queries are solved, and business needs are met through the appropriate channels of support.
Delivery Support
Management of requirements coming from stakeholders where applicable as well as coordinating schedules or timelines relating to stakeholder queries or activities to ensure deliverables are met. The Banking Operations Administrator monitors progress of tickets logged/queries and provides timely status updates to management and business stakeholders.
Reporting
The BBanking Operations Administrator will be responsible for reporting on the number of queries to business leaders / stakeholders.
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
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