Key Responsibilities
Benefits Program Delivery & Administration
- Support the execution of benefits programs, including health, retirement, and wellness offerings.
- Administer benefits for joiners, leavers, and life event changes across designated countries.
- Ensure benefits are administered in alignment with benefits programme rules and regulatory requirements.
- Maintain accurate records and process updates in HRIS, payroll, and benefits administration systems.
- Coordinate annual activities such as open enrollment, plan changes, and employee communications.
- Support the delivery of global benefits programs and harmonization initiatives in the region.
Vendor & Claims Coordination
- Act as a liaison with benefits vendors to resolve administrative issues and ensure service delivery.
- Facilitate claims processing and manage escalations related to coverage or service discrepancies.
- Monitor vendor performance against SLAs and escalate issues as needed.
- Reconcile vendor invoices with employee records and ensure timely payments.
Employee Support & Communications
- Provide front-line support to employees on benefits-related inquiries via email, phone, and chat.
- Assist employees with enrollment, life event changes, and claims navigation.
- Develop and maintain clear communication materials and FAQs.
- Support open enrollment campaigns and employee education initiatives.
Data Management & Compliance
- Ensure accurate data entry and updates in HRIS and benefits systems.
- Conduct regular audits to maintain data integrity and resolve discrepancies.
- Support census and membership data collection for renewals and reporting.
- Assist with compliance documentation and support internal and external audits.
Reporting & Billing
- Generate reports on benefits utilization, enrollment trends, and vendor performance.
- Support data analysis for benefits harmonization and renewal projects.
- Coordinate with Finance and Payroll to ensure accurate deductions and billing reconciliation.
- Contribute to benefits system upgrades and process improvement initiatives.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 1–3 years of experience in benefits, HR, or compensation program administration.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in HRIS systems, payroll platforms, and Microsoft Excel.
- Fluency in English (written and spoken) is required.
- Experience working in a regional or global environment is a plus.
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