Branch Supervisor – Mushroom Farm Retail Center
Cake Zone Confectionery
Cake Zone is opening a new flagship studio at Mushroom Farm Retail Center on Allandale road in Midrand and requires a capable Branch Supervisor to oversee all aspects of branch operations. We are looking for a responsible, detail-oriented individual with strong leadership skills, passion for customer service and excellence.
Minimum Requirements
- At least 5 years’ experience supervising, coordinating, and managing a retail, take-away, or restaurant establishment, known for its customer service.
- Strong administration and organizational skills with strong attention to detail.
- Good knowledge of MS Office (especially Excel) and general computer literacy.
- Matric certificate (compulsory) plus a post-matric qualification in administration or computer skills a plus
- Valid South African ID and clear criminal record.
- Driver’s license is advantageous.
- Familiarity with the bakery/confectionery industry will be considered a strong plus.
- Excellent communication skills (both verbal and written).
- Punctual, honest, diligent, and reliable character.
Key Responsibilities
- Coordinate and manage customer event cake orders
- Verify, reconcile, and monitor orders to ensure zero discrepancies in accuracy and timing
- Supervise and motivate a small team of 3–4 customer service staff while ensuring excellent service delivery
- Take full responsibility for receiving, recording, and capturing all stock movements in the POS system
- Maintain accountability for accurate cashier transactions, preventing stock loss or theft
- Oversee merchandising, stock rotation, and daily stock counts of confectionery products
- Conduct daily cash-ups and deposits
Job Types: Full-time, Permanent
Ability to commute/relocate:
- Lebowakgomo, Limpopo: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Supervisor in Retail or Restaurant: 2 years (Required)
Work Location: In person
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