Branch Supervisor

takealot.com, a leading South African online retailer, is looking for a highly talented Branch Supervisor to join our Takealot Delivery Team in Port Elizabeth.

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Hub Manager.

Your responsibilities will include:

• It’s primary objectives therefore centres on timelines, efficiency and effectiveness of Drivers
• Managing the drivers and various systems so as to optimize delivery and reporting
• Ensuring that all reporting relating to various vehicles, last Mile and driving staff is done promptly, accurately and effectively.
• Ensuring that the relevant chain of command is updated as soon as possible with any and all relevant information pertaining to the loading and delivery of parcels as well as any system issues encountered.
• Ensuring that adequate staff are present and on duty for the daily tasks.
• Ensuring that staff are efficiently tasked and effectively deployed.
• Ensuring that all operational imperatives are being upheld and that any current or potential blockers are raised quickly and effectively to the correct people.
• Ensuring returned goods are collected from Customers and returned to the Returns Department with the correct paperwork.
• Ensuring that all queries relating to drivers and deliveries are quickly and effectively resolved.
• Ensure that all Drivers sent onto the road have valid Drivers’ Licences and PDP’s
• Ensure that admin staff have access to all relevant data and detail regarding deliveries, staff clocking times, leave etc.
• Ensuring that any changes to deliveries that need to be affected by customers are done as soon as possible, as efficiently as possible with the relevant parties being informed along the way. The system needs to be updated appropriately as well
• Ensure that all driving staff are compliant with all relevant safety and security standards and procedures; as prescribed by the company, as well as all other measures detailed in the Driver’s job description and any other ancillary communication as given from time to time.
• Ensure that all drivers and assistants are correctly dressed in all PPE issued.
• Ensure that proper staff leave planning and submissions are done; in line with operational necessities and any other parameters as prescribed by the company.
• Ensure that all vehicles, hardware and/or equipment is maintained and looked after and is in good working order. Any deficiencies, need to be reported and investigated immediately.
• Ensure that all due diligence is done in order to ensure the safety of all parcels and equipment within the warehouse area; on the road.
• Ensure that all loss of company assets and stock is minimized and that all missing items are afforded the appropriate diligence, in terms of tracing and finding.
• Ensure that reports as requested by management are submitted timeously
• Ensure the Various systems are in line with the daily deliveries e.g. Branch Dashboard & Driver Dashboard.
• Develop and implement effective and efficient work processes and procedures complying with SOP.
• Supervise, coach and develop team
• Implement discipline management and performance management of staff up to the first written warning stage, when necessary
• Driving and promoting the company culture from within, over and above the rules and standards set out in various documents; thus ensuring a workforce that is committed to excellence and success.

Attributes required:

• Ability to lead a team of people
• Be punctual
• Having excellent analytical and problem solving skills
• Being reliable and trustworthy
• Having good concentration
• Having interpersonal abilities
• Having knowledge about routes and geography
• Being able to work under pressure
• Must have a sound grasp of computers and the various, commonly used programs
• Being able to meet deadlines
• Having good communication skills
• Have a good grasp of admin work
• Must be able to lead from the front
• Have a clean driving and criminal record
• Be of sober habits
• Must be available to work overtime when needed

Qualifications:

• Matric
• Certificate and/or qualification in Supply Chain / Logistics and/or Fleet Management (or similar) will be advantageous
• 3-5 years’ experience in Fleet control
• Be in possession of a valid driver’s license
• Be in possession of a valid Public Drivers Permit (PDP)

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.