Job Description
To effectively manage and oversee all operational aspects in the achievement of the business objectives
Hello, Future Operations Manager ( Business Case/Admin Manager role)
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
- Drive significant growth and profitability in the context of cost management
- Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
- Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business
- Identify report and mitigate operational risk at a product, process and/or channel level within a business unit
- Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis
- Manage SLA agreements for the Business in line with business objectives
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
- Support effective teamwork within the function. Participate and collaborate across teams
- Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
- Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities
- Manage project delivery timeously
You will be an ideal candidate if you have:
- Post Graduate Diploma/Degree
- Banking Experience
- Meticulous attention to detail
- Excellent administrative skills
- Strong business writing skills
- Proficiency in excel and presentation building
- Ability to analyze information, data and models, maps, sketches
- Ability to present and engage with stakeholder
- Experience working on diverse systems
You will have access to:
- Opportunities to network and collaborate across Real Estate Management Services, PoP and various other Business Units across FirstRand
- Stimulated working environment
- Opportunities to innovate in a strategic, analytical, dynamic team
- Compilation of Branch, Building and various other Property Feasibility Studies and Business Cases of high value for investment
- Facilitation and execution of processes within Projects e.g Budget loading
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Are you interested to take the step? We look forward to engaging with you further. Apply now!
#POST
#FNB
#LI-SY1
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
02/09/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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