Job Description

Are you someone who can:

• Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients
• Drive an increase in average balance of specific portfolio ofassets as defined in the Financial Performance Report of the business
• Drive an increase in average balance of specific portfolio of liabilities as defined in the Financial Performance Report of the Business
• Achieve rate target on both fix and linked mix for the business
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Build and maintain strategic relationships with internal and external parties to support the sales strategy
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Actively seek and contribute to diverse opinions
• Drive strategic relationships to collaterally make sense of the ambiguity and uncertainty inherent to the organisation
• Create alignment, collaboration and synergy between the various specialist areas to provide a comprehensive business solution to customers
• Reshape customer experience journeys to increase self-service and assisted service and employ strategies to maximize customer satisfaction
• Balance interests of a variety of clients, readily readjusting priorities to respond to pressing and changing client demands
• Establish best practices in respect of optimising client service through the full operations value chain, within the appropriate risk appetite and automation vision of the organisation
• Drive an integrated service excellence culture, which enables rewarding relationships and customer feedback in promotion of exceptional service
• Maintain expert knowledge on relevant legislative amendments, industry best practices and FirstRand internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by Group
• Design and implement a control framework to ensure the integrity of operations and practices
• Anticipate and apply and policies/procedures to manage and control both financial and non-financial risks
• Align, integrate and innovate area of accountability to enable the creation of integrated and specialised solutions and create a sustainable competitive advantage for Business
• Execute relevant business initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Maintain a broad knowledge of current and emerging conditions affecting industry and/or business through forecasting and analysis across First Rand
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders
• Maintain up to date knowledge of local and global trends
• Provide thought leadership and expertise
• Ensure that sales strategies are aligned across customer value proposition
• Actively pursue opportunities that may increase revenue
• Design and develop business metrics to ensure sales is measured against financial goals agreed to for the operational areas
• Ensure regular audits and surveys are done to measure and track business performance against financial goals
• Manage performance of teams in areas of responsibility against expected delivery targets
• Ensure alignment of team and individual performance objectives to relevant business area objectives
• Drive and monitor corrective actions to ensure maximisation of team performance
• Drive performance management processes within agreed timelines
• Drive Talent Management practices in area of accountability
• Build management team succession plans for critical roles in own area and influence strategic resource planning of partners
• Provide direction, regular feedback and coaching to direct reports to improve performance
• Ensure implement employment equity plan target achievement in all recruitment and employee movement activities
• Identify current and future human capital needs and skills requirements
• Influence the alignment and adoption of different priorities in people management strategies as articulated through the strategic people levers
• Build a culture of recognition and fairness across business aligned to HR policies
• Establish an enabling climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Establish people-focused management strategies
• Influence the development and enablement of a culture and climate where the organisational values are demonstrated and lived
• Influence the understanding and adoption of the organisational strategic direction across all levels of the organisation and its stakeholders
• Define and create a long term human capability strategic framework to enable sustainable business performance
• Create a development culture where information regarding successes, issues, trends and ideas are actively shared
• Collaborate with various stakeholders to co-create solutions and share information within and across teams for development and improvement

You will be an ideal candidate if you have:

• ​Fintech experience (preferable)
• Working knowledge of the payments industry in SA 
• Certificate in Advanced Electronic Payments (PASA)
• Previous experience leading a team in new business sales 

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.