Our Company:
At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, and Fanatics, visit www.impact.com.
Your Role at Impact.com:
The Business IT Integrations Specialist will oversee the integrations of new and existing applications. You will work closely with internal stakeholders and third vendors. The role reports to the IT Manager located in New York City.
What You'll Do:
- Work closely with the IT Team to come up with solutions to drive productivity for internal stakeholders
- Ensure IT general controls are in place for new and existing SaaS applications
- Occasionally, you will handle new user access, assists with issues, user permissions, and user terminations
- Perform IT integrations with the use of an API, service account, etc
- Conduct SaaS audits to ensure company resources are optimally being utilized
- Troubleshoot and resolve SaaS issues
- Conduct research to understand, explain and resolve technology issues
- Utilizes help desk tracking software to present recommendations and improvements for user systems
- Keeps up to date on the latest feature releases and implements these new functionality to the company
What You Have:
- 5+ years of end-user support
- 3+ years of dedicated application support
- Experience with IT integrations such as SSO, API, 3rd party app integrations
- Experience with SaaS migrations
- Experience supporting tools such as Google Workspace, Slack, Atlassian, Zoom and other applications
- Ability to support predominantly a Mac based environment
- Ability to work independently and think creatively
- Experience with creating technical documentation and introducing new features to the company
- Understand information security principles and best practices
Benefits:
- Hybrid, Casual work environment
- Responsible PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Training & Development
- Learning the advanced partnership automation products
- Medical Aid and Provident Fund Group schemes with Discovery & Bonitas for medical aid
- Group scheme for provident fund
- Restricted Stock Units3-year vesting schedule pending Board approval
- Internet Allowance
- Fitness club fee reimbursements
- Technology stipend Primary Caregiver Leave
- Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
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