Job Description
An exciting opportunity has become available for a Call Centre Assistant within our Customer Services Team on a 3-month fixed term contract basis. Our ideal candidate will be based in our Tekkie Town Support Centre in George. The Call Centre Assistant will form part of the team to ensure that the Tekkie Town Customer Services Team’s standards and all Operations Campaign initiatives are successfully executed across all stores within Tekkie Town. Our ideal candidate will be self-motivated, passionate about servicing our customers and will have the high energy level required for this fast-paced, exciting and dynamic retail environment.
Key Responsibilities
- Resolve customer & store complaints via phone, email, mail, or social media
- Use telephones to reach out to customers & stores to verify or attain necessary information
- Basic administrative duties day to day
- Assist with placement of orders, refunds, or exchanges
- Work with Customer Services Supervisor to ensure proper customer service and store support are being delivered
- To file all relevant documentation accurately for easy retrieve electronically and manually
- To prepare information and data for reporting purposes as and when required
Inherent job requirements:
- Good administrative and organization skills
- Self – driven, confident and decisive.
- Task orientation
- Communication skills and problem solving
- Exemplary record in terms of timekeeping and reporting for work
Qualifications
- A Grade 12 certificate or equivalent is an essential requirement
Knowledge, Skills and Experience
- Basic Computer Skills & Proficiency preferably previous exposure to Word, Excel & Outlook
- Communication skills (English) written and verbal
- Xhosa and/or any other African language verbal ability (advantageous)
- Excellent voice tone telephonically
- Attention to detail and accuracy
- Customer service orientation
- Calm & Friendly ambience
- Stress tolerance
- Ability to learn and adapt to changes quickly and efficiently
- Has a high energy level and is performance-driven and deadline-orientated
- Ability to remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances
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