Receive Cash
- Receive deposits and update on the applicable systems.
- Comply with all policies and procedures to eliminate any possible risks to the company and the customer.
- Check container/Bag for damage /tamper and report all anomalies to Team Controller.
- Acknowledge container/bag on applicable system.
- All deposits must be processed in line with banks SLAs and SOPs on the applicable system.
- Accurate prepping must be done to enable effective and efficient note counting.
Note Sorting
- All deposits/notes prepped for (FDP/ACDP) must be sorted the same day and within the cut off times.
- Rejected notes must be sent to the Cash Processor Together with the PCD cards and deposit slip and stop loss bag in the prepping box to verify and balance
- Perform a reconciliation of all notes rejected in order to verify and validate
- All rejected notes to be manually checked for counterfeits, dye-stained and mutilated notes.
- Perform cash transfers to vaults.
- Perform end of day balancing/ reconciliation of all cash received
- Handle all transactions including shortages and surpluses according to SOPs.
- Ensure that all transactions, including shortages and surpluses are handled according to SOPS
- Desktop deposit processing
- Check container/Bag for damage /tamper, report anomalies to Team Controller.
- Acknowledge container/bag on applicable system.
- All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.
- All deposits must be processed and balanced on the applicable system.
- Perform end of day balancing/ reconciliation of all cash received.
- All transactions, including shortages and surpluses must be handled according to SOPS
- Accurate prepping must be done to enable effective and efficient note counting
Sachet and Process Coin
- Process bulk coin deposits in accordance with SBV’s policies and Procedures.
- Sort and process teller coin transfers.
- Validate all transactions linked to system integrations as per banks SLA.
- Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer.
- Verify deposit account number to eliminate losses or mis posts.
- Escalate system downtime/delayed batches to team controller
Payroll and change
- Payroll / change transactions must be processed in accordance with SLA per customer.
- Report all discrepancies to the Team Controller timeously.
- Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement.
- Payroll entries to be processed within the banks SLA timeframes.
- Maintain all equipment by reporting any defects on equipment to the Team Controller.
- Obtain banks authorization prior to dispatching as per SOP.
Prepack/Treasury
- Assist with the accurate packing and unpacking of Bank and ATM Cash.
- Manage consumables in line with packing requirements.
- Confirm that the bag and Seal No’s are properly recorded.
- Utilize equipment according to Standard Operating Procedures (SOPS) protecting and taking care of company assets.
- 6 months previous cashier/teller experience: Advantageous
- Grade 12 with Maths Literacy
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