Job Description

• Ensure that the business strategy is adequately budgeted for through the development and implementation of a fit for purpose budget.
• Define and create the long-term strategic direction and broad strategic frameworks to deliver shareholder value.
• Develop the vision and framework which will enable financial structures and operating models in future to enable sustainable growth in 10 years in the future.
• Balance short term growth of business with long term sustainability of the Group.
• Fulfil fiduciary responsibilities required by the job.
• Considers global, African and South African economic and political impact on future business decision-making.
• Identify shareholder perception of value and ensure models to achieve this through strategic and operational business planning.
• Strategically influence the development of products and services that meet or exceed customer needs and expectations, creating shareholder value.
• Set the customer service strategy and culture for the organisation.
• Establish and model the customer service culture.
• Influence and provide direction that leads to the sustainability of a culture that builds positive relationships and encourages customer feedback.
• Promote and oversee the strategic relationships between internal resources and key external entities.
• Lead and drive the development of products and services that meet or exceed customer needs and expectations.
• Define and drive the short to long term customer acquisition strategy, anticipating new business opportunities across the industry.
• Define the client retention strategy to ensure that the business is customer's preferred financial services provider.
• Strategically influence organisational wide development, implementation and adherence to triple bottom line corporate governance and King principles.
• Strategically influence the development and implementation of effective corporate governance in relation to external socio-economic requirements.
• Drive innovation that considers total organisational transformation to stay competitive.
• Consume and apply data insights and knowledge to remain strategically responsive and competitive.
• Identify and keep up-to-date on key national and international policies and economic, political, and social trends that affect the organisation.
• Formulate effective strategies consistent with the business and competitive strategy of the organisation in a global economy.
• Anticipate potential threats or opportunities.
• Communicate a meaningful strategic context that articulates organisational purpose, vision and philosophy in support of overall strategic objectives.
• Proactively identify critical problems, determine impact on the long-term intent of the organisation and develop strategies to direct the future.
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Influence the development and enablement of a culture and climate where the organisational values are demonstrated and lived.
• Define and create a long-term human capability strategic framework to enable sustainable business performance.
• Develop an employment equity plan that is aligned to the business's employment equity targets and strategy.
• Develop an inclusive culture that upholds the brand's transformation guiding principles.

Qualification

• Minimum qualification: Bachelor of Business with Honours
• Preferred qualification: MBA or relevant Masters level qualification

Experience

• 9 - 11 years' experience in a similar environment, of which 3 - 4 years ideally at executive level

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.