Job Mission / Objective
Reporting to the Chief Executive Officer, the Chief Operating Officer (COO) is responsible for all operational activities, driving growth, aligning operational support and ensuring integrated commercial success. The COO is responsible for planning, coordinating and implementing strategies including operational, technology, and data driven strategy needed to meet the Bank’s revenue targets and designing the strategies to reach them.
Actively involved in all programmes, the COO is responsible for enhancing the human resources, internal organisation processes, operations and infrastructure that will allow Access Bank to continue to grow its business. The COO takes a lead role in drafting, implementing and evaluating cross-functional decisions that will enable Access Bank to achieve its long-term objectives.
The COO will oversee and manage activities across the following business areas:
- Operations
- Information Technology
- Strategy
- Business Intelligence
Reports to
Chief Executive Officer
Main Responsibilities
Total financial performance, measured as income vs. target / budget
- Core banking financial performance
- Alliance banking financial performance
Operational performance, measured as a quantitative and qualitative review of the operational and technology performance of the bank.
- Operational performance aligned to business needs
- Performance vs. Industry benchmarks
- Operational risk management
- Delivery in compliance with regulatory requirements
Commercial activities, measured as a quantitative and qualitative review of the management and effectiveness of the various commercial aspects of the organisation, including the realisation of agreed economic benefits to the organisation, the management of the risks to the organisation and the performance of agreements
Business strategy and integration:
- Business strategy, measured as a quantitative and qualitative review of the effectiveness of strategies and initiatives in support of business growth and customer acquisition.
- Operational and IT strategy, measured as a quantitative and qualitative review of the effectiveness of strategies and initiatives to align IT and operational processes, support and capacity to the business strategy.
- Business integration and extraction of efficiency across units, measured as a quantitative and qualitative review of coordination and cross-functional activities, business efficiency activities (e.g. BI) and other activities that improve the overall efficiency and performance of the business
Business Planning/ Decision Making
- Organisational business plan and strategy formulation
- Organisational and business unit organisation design
- Organisational and business unit budget and forecasts
- Business plan and budget formulation for operations, IT, joint ventures, etc
Policies and Procedures
- Management of all business resources directly and indirectly involved in the various areas of responsibility.
- Strong partnering skills to indirectly manage outputs from peers / colleagues in support of various areas of responsibility
Requirements
Academic Knowledge:
Minimum of a 3-year tertiary education, ideally a commerce related degree. Post graduate qualifications (business) would be advantageous
Work Experience:
- Minimum of 15 years banking experience.
- Minimum of 10 years banking experience at a senior and executive management level in commercial and business banking across a range of operational, project, customer-related and customer-facing disciplines
Skills / Specialized Know How:
- Strong leadership skills are essential
- Strong coordination skills
- Knowledge of banking industry, payments and the South African payments system
- Strong relationship management and conflict management skills
- Negotiation skills are essential
- Strong financial and analytical skills
Management Competencies:
- Commercial Acumen – use business and financial knowledge, expertise, and skills at the appropriate level of complexity to increase the sustainability of the Bank.
- Strategic Orientation – Defines strategic purpose, direction, and execution to ensure alignment with Ambition 2027.
- Impactful Leadership – Able to have difficult conversations while persuading, influencing, and inspiring others to gain support, loyalty, and commitment to the purpose of the organization.
- Driving Change – Leads an execute change with an understanding for the need for change while creating an environment that supports change.
- Purposeful collaboration – Creates an environment for working together across boundaries to drive client centricity and business results.
- Growing Capability – Encouraging and developing others to take responsibility for their own development and deliver the required performance.
Competencies:
- Ability to multi-task across multiple projects and relationships
- Ability to coordinate cross-disciplinary teams and activities
- Strong EQ and partnership management capabilities
- Diplomacy
- Negotiation skills
- Performance management abilities
- Strong service ethic
- Business development skills
- Strong communication skills are essential
- Highly numerate and analytical
Benefits
- Medical Aid
- Provident Fund
- Group Life Cover
- Income Disability Cover
- Funeral Cover
- Training & Development
All appointments will be made in line with Access Bank’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals living with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Employees who apply and do not hear from HR within 30 days of the closing date may assume that their application was not successful, and we thank you for applying
