Job Title: Client Account Manager
Type of Contract: Freelance – Full‑Time (165–180 hrs/month)
Monthly Pay Range: Based on experience and location
Location: Remote
Who We Are
Drop Zero Digital collaborates with e-commerce companies to improve their email marketing performance through strategic planning, data-driven customer segmentation, and creative execution. We’ve helped our clients generate over $10 million in revenue using smart automations and customer-centric design.
Our remote-first culture values ownership, initiative, and thoughtful communication. If you’re someone who enjoys autonomy, loves creating meaningful relationships with clients, and takes pride in delivering results, this might be the perfect place for you.
Your Main Responsibilities
Manage and grow 5–7 client accounts, primarily within the DTC eCommerce space
Build strong client relationships by anticipating their needs and offering practical advice
Collaborate cross-functionally with designers, copywriters, and tech teammates to keep campaigns on track
Perform audits in Klaviyo, ensure quality across assets, and translate metrics into clear, actionable insights
Monitor performance data and generate reports that identify trends and improvement opportunities
What We’re Looking For
Minimum 1 year of experience in account or project management (agency or e-commerce is a plus)
Strong communication skills in English, both verbal and written
A self-starter who can manage their time and tasks independently
Comfortable using tools like Slack, Notion, Trello, and Google Workspace
Able to overlap with EU hours (10 a.m.–2 p.m. CET or 3 p.m.–7 p.m. CET), with some flexibility for early U.S. calls
Bonus Points If You:
Have experience writing briefs, email content, or contributing to marketing strategy
Can interpret data and explain it clearly to different types of stakeholders
Have worked remotely before and know how to stay visible and aligned with your team
Why Join Us
You’ll take real ownership of your work and make a measurable impact
We offer a path to grow into leadership roles
Work from anywhere with a supportive and talented team
Your role and responsibilities can expand over time, along with your compensation
Ready to Apply?
We’re assembling a team of thoughtful, capable, and curious individuals.
Fill out the short application questions carefully—we care about clarity and insight.
Record a short Loom video (60–90 seconds) introducing yourself and responding to our prompt.
Looking forward to getting to know you!
