The role of the Customer Relationship Manager & External Sales Support involves fostering and maintaining strong, honest, and mutually beneficial relationships with customers. You will also provide support to Sales Representatives by addressing client inquiries and concerns. The manner in which you interact with customers directly influences their perception of the company, and it is your responsibility to ensure that this perception remains positive and constructive. Key responsibilities include resolving customer queries and complaints, as well as strengthening and enhancing existing relationships with clients.
Key Competencies:
· Integrity: Demonstrates honesty and ethical behaviour in all aspects of the job.
· Dependability: Consistently reliable and responsible, fulfilling obligations with a high level of dependability.
· Achievement & Effort: Sets and maintains challenging personal achievement goals, showing dedication and effort to mastering tasks.
· Communication: Utilizes effective listening and negotiation skills to understand client needs and present the company’s services and products persuasively. Strong internal communication skills are essential for bridging the gap between the business and the customer.
· Initiative: Willingness to take on challenges, apply knowledge to problem-solving, and make independent decisions.
· Organized: Self-motivated and results-driven, maintaining focus on achieving goals and objectives.
· Time Management: Effectively manages time to ensure timely completion of tasks, while fostering positive and productive relationships both internally and externally.
· Customer Service Excellence: Passionate about delivering exceptional service, demonstrating empathy, and making customers feel valued and understood.
Duties and Responsibilities:
- Perform the duties outlined below, though not limited to:
- Client Meetings: Travel to meet clients in person to build relationships, understand their needs, and strengthen client connections.
- Travel Documentation: Track travel mileage, maintain a logbook, and submit regular reports for reimbursement.
- Customer Queries: Efficiently address customer queries and ensure timely responses and resolutions.
- Complaint Resolution: Handle customer complaints professionally, ensuring solutions are found without taking negative feedback personally.
- Relationship Management: Establish, maintain, and grow client relationships; accompany Sales Representatives to client meetings when necessary.
- Reporting: Provide weekly reports on client interactions, follow up on outstanding issues or requests, and ensure all action items are addressed.
- Client Relationship Enhancement: Drive client relationship improvement through opportunities such as basket expansion and needs identification.
- Database Management: Keep client contact details, including updates on key personnel, current and accurate in the accounting package database.
- Product/Process Improvement: Identify opportunities for product or process improvements to better serve customer needs.
- Sales Trend Analysis: Monitor and analyse sales trends to inform decision-making and sales strategy.
- Product Sample Coordination: Assist in arranging product samples for clients as requested.
- Customer Research: Conduct research on customer organizations to better understand their structure and business needs.
- Trend Monitoring: Stay informed on customer trends and address sales declines with clients to regain business and improve retention.
- Efficient Communication: Ensure all communication with clients is efficient, timely, and satisfactory.
- Internal Communication: Share relevant client communications with internal departments to address product, pricing, or service issues, ensuring ongoing customer satisfaction.
- Sales Team Collaboration: Relay client feedback to the sales team to support smooth account management and resolution of client concerns.
- Sales Representative Support: Assist Sales Representatives with client queries, document management, and information requests.
- Customer Activity Analysis: Analyse reports and transaction history to understand customer behaviour, helping to retain current client relationships.
- Market Awareness: Stay informed about industry trends, market dynamics, and the competitive landscape to effectively position company offerings and identify new business opportunities.
- Sales Strategy Support: Assist in developing sales strategies to drive revenue growth, based on market knowledge and customer insights.
Job Type: Full-time
Pay: R8 000,00 - R12 000,00 per month
Application Question(s):
- Do you have your own reliable Vehicle?
Education:
- High School (matric) (Required)
Experience:
- client management: 1 year (Required)
Language:
- English (Required)
Location:
- Benoni, Gauteng 1501 (Preferred)
Work Location: In person
Application Deadline: 2025/06/13
