Clinical Governance Manager

Location: Cape Town (Remote + Bi-monthly Teamwork Days)

Reporting to: Executive Clinical Division Lead (ExCo)

Employment Type: Full-Time

Salary: R33,000.00

Start Date: 1st September

Workability is a national value-based healthcare company working with funders and a network of physiotherapy and occupational therapy practices across South Africa. We're reshaping care delivery through outcome-driven models that put function, quality, and equity at the centre.

We’re looking for a Clinical Governance Manager to join our Management Committee (MANCO) and help drive governance, quality, and clinical accountability across our growing platform. This is a strategic, hands-on role for someone with both operational excellence and clinical insight.

About the Role

This role is ideal for someone who thrives in complexity, adapts quickly, and sees opportunities in uncertainty. You’ll work closely with the Executive Clinical Lead and manage our Clinical QA Administrator. You’ll be responsible for developing and executing clinical governance processes, ensuring quality across our national network, and embedding a learning, ethical, and accountable culture.

This role suits someone who thrives in a dynamic environment. Each day may look a little different, so we’re looking for someone proactive, solutions-oriented, and comfortable taking initiative. You’ll need to be confident working independently, able to spot gaps and opportunities, and skilled at turning ideas into structured, meaningful action. Clear thinking, adaptability, and clinical insight will be key to your success.

Key Responsibilities

• Lead the execution of the clinical governance strategy, ensuring alignment with the vision and strategic priorities of the Clinical Division.
• Design, implement, and continuously improve clinical governance systems, including quality assurance, clinical audit, compliance, and risk mitigation frameworks.
• Establish ethical oversight and performance monitoring systems across the therapist network, clinical pathways, and clinical products.
• Monitor clinical KPIs and safety indicators, leveraging data insights to guide improvement, risk management, and accountability.
• Support and drive continuous quality improvement, embedding learning loops, feedback structures, and performance reviews that lead to measurable change.
• Ensure internal governance and compliance frameworks align with both local and international standards for quality, safety, and ethical care.
• Serve as a key member of the Management Committee (MANCO), providing leadership input on clinical safety, quality, and operational risk at a strategic level.
• Translate high-level strategy into day-to-day execution, ensuring plans are grounded, actionable, and coordinated across departments.
• Collaborate across company divisions, including Operations, Training, Finance, IT, and the Clinical Network to ensure integrated, patient-centred systems.
• Foster a culture of shared leadership, accountability, and learning, promoting psychological safety and ethical practice throughout the clinical network.

What We’re Looking For

• A qualified healthcare professional with experience in clinical governance, quality assurance, or clinical management.
• A proven track record in healthcare leadership (MANCO/management level experience preferred).
• Deep understanding of clinical risk, quality improvement, and evidence-informed care.
• Strategic thinker with strong operational execution skills.
• Experience in working across interdisciplinary teams and networks.
• Excellent communication, emotional intelligence, and the ability to lead both people and processes.
• Comfortable working independently in an evolving, non-linear environment.
• Familiarity with value-based care models and outcome-based performance systems is a strong advantage.

Experience, Skills & Attributes:

• A qualified healthcare professional with experience in a clinical setting (I.e., Occupational Therapist, Physiotherapist).
• 2–3 years clinical experience in practice, ideally in vocational rehabilitation or complex case management.
• At least 3 years of experience working in a corporate or structured organisational environment.
• Minimum 1 year of management or leadership experience, including line management, quality oversight, or governance responsibilities.
• Bonus: Exposure to COIDA, vocational rehab, chronic pain, and interdisciplinary teams.
• Highly computer literate:
• Proficient in Microsoft Office, with exceptional Excel skills.
• Skilled in Google Drive and its associated tools (Docs, Sheets, Slides, Forms).
• Comfortable working with cloud-based systems, collaborative tools, and digital communication platforms.
• A curious, tech-forward mindset, comfortable with exploring emerging technologies.
• Willingness to embrace AI tools and digital platforms that enhance clinical governance, quality assurance, and team productivity.

Core Competencies:

• Strong critical thinking, systems awareness, and problem-solving ability.
• Highly organised, detail-focused, and able to follow through to completion.
• Clear, confident verbal and written communicator.
• Able to work independently, proactively, and without micro-management.
• Comfortable operating in fast-paced, evolving environments.
• A natural planner who can adapt strategies and pivot when needed.
• Demonstrates personal attributes that include:
• Diligence, persistence, and consistency.
• Patience, calm under pressure, and a steady, professional demeanor.
• A mature, confident communicator with both internal and external stakeholders.

Remote Work Requirements

• This is a remote-first role with in-person teamwork days at least twice per month.
• Candidates must have:
• A stable, high-speed internet connection.
• Appropriate load-shedding back-up solutions to ensure uninterrupted work.

Why Join Workability?

• Be part of a national movement shaping the future of rehabilitation in South Africa.
• Influence care design, delivery, and quality at a systems level.
• Work with an organisation deeply committed to equity, outcomes, and ethical care.
• Contribute to a division that doesn’t just deliver care — it sets the benchmark for excellence.

Job Type: Full-time

Application Question(s):

• Are you a healthcare professional?

Education:

• Bachelors (Required)

Work Location: Remote

Application Deadline: 2025/08/01
Expected Start Date: 2025/09/01