Job Description
Dear Future, Future CollectorWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
To recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for refinancing and repossessions.
To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.
To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.
Are you someone who can:
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Delivers exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines
- Manage own development to increase own competencies.
You will be an ideal candidate if you:
- Must have Matric
- Must have negotiation skills" as it is also included in "Good communication, facilitation and negotiation skills
- Hogan and Secure Chat experience an advantage.
- Credit Card product knowledge will be an advantage
- 3 years of previous Collections experience
- Must have ability to build relationships and collaborate with other credit teams.
- Good communication, facilitation and negotiation skills.
- Admin: good business writing skills for emails and Secure Chat queries.
- Must have exceptional customer service skills and a passion to assist.
- Able to work under pressure.
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment
Are you interested to take the step? We look forward to engaging with you
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
26/08/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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