THE JOB AT A GLANCE
As a Collections Agent, you will be responsible for collection of company debt by continuous follow-up with debtors on outstanding payment of invoices/accounts. You will also be responsible for escalating complex queries, risk accounts to the Debtors Clerk and or Team leaders/manager for further action and/or advice.
WHAT WILL YOU DO?
Debt and revenue collection and the provision of quality customer servicer
- Follow-up on company debts by telephone, e-mail and any other means available (sms/message)
- Investigate and resolve queries relating to non-payment of invoices
- Trace or locate debtors on outstanding payments queries using databases or other means to obtain valid contact details
- Collect all revenue timeously via telephone/e-mail
- Attend to customer queries received via telephone, e-mail and any other means
- Refer and escalate complex queries to the debtors clerk, team leader or manager for action
- Regularly follow up of accounts with debtors
- Continuous feedback to line manager on allocated book’s performance
Identification of risk accounts and appropriate escalation
- Conduct an Age analysis review
- Identify risk accounts based on feedback from calls/follow-ups and escalate to debtors clerk, team leader or manager
Professional and accurate reporting
- Continuously update client records
- Produce professional and accurate reports analysing debtor balances and commentary
Adherence to all compliance frameworks, policies and procedures
- Perform work in accordance with required standards and regulations
- Adhere to company policies and procedures at all times
- Ensure that all relevant insurance and licenses for the Group are in place
Additional skills needed
- Time management
- Good negotiation skills
- Team player
WHAT WILL YOU GET IN RETURN?
We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.
Turnaround time
The shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful.
Closing date: 10th June 2025
Our Commitment to transformation:
In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.
WHAT YOU'LL BRING TO THE TABLE?
- NQF Level 4: Grade 12 with 3-5 years’ experience, specifically in collections space or NQF Level 5: Higher Certificates and Advanced National (vocational) Certificate
- RE 5 Certification
- Understanding and knowledge of Basic Accounting principles
- Basic computer skills, especially Microsoft Excel