Job Advert Summary
A Collections Agent is responsible for managing and recovering outstanding debts owed by individuals or businesses. They work for financial institutions, debt collection agencies, or other organisations that provide credit services. The primary goal of a Collections Agent is to contact debtors, negotiate payment arrangements, and ensure timely and complete debt recovery while maintaining a positive customer relationship.
At our company, we live by our ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy. We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility. We hold respect at the core of our interactions, valuing each individual’s contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.
Minimum Requirements
- Minimum Grade 12
- High school diploma or equivalent (additional education or relevant certifications may be preferred).
- Previous experience in debt collection or a related field is advantageous.
- Medical Industry experience is advantageous.
Duties and Responsibilities
- Debt Collection:
- Contact debtors via phone, email, or written correspondence to initiate debt collection efforts.
- Maintain a professional and respectful approach while engaging with debtors.
- Utilize negotiation and persuasion skills to establish payment plans or settlements that are feasible for debtors and aligned with the organization's policies.
- Track and document all collection activities, conversations, and agreements made with debtors.
- Follow up with debtors to ensure adherence to agreed-upon payment arrangements.
- Escalate cases to supervisors or legal departments when necessary.
- Account Management:
- Maintain accurate and up-to-date records of debtor accounts, including contact information, payment history, and correspondence details.
- Analyse debtor accounts to assess payment patterns, identify potential risks, and determine appropriate collection strategies.
- Collaborate with internal teams, such as credit departments or legal advisors, to resolve complex or disputed cases.
- Provide regular reports on collection activities, debtor trends, and outstanding balances to supervisors or management.
- Compliance and Documentation:
- Ensure compliance with applicable laws, regulations, and internal policies governing debt collection practices in South Africa.
- Maintain confidentiality and handle sensitive debtor information securely.
- Prepare and maintain documentation related to debt collection, such as demand letters, payment receipts, and legal notices.
- Customer Service:
- Provide excellent customer service to debtors by addressing their inquiries, concerns, and complaints promptly and professionally.
- Assist debtors in understanding their outstanding balances, payment options, and any available financial assistance programs.
