Job Description

Hello Future Compliance Officer

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Home and Structured Lending, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standard

You will be an ideal candidate if you:

• Have a Diploma in Risk Management
• Compile and review Risk Management Plans (RMP's)
• Have Compliance Monitoring (issue verification) experience
• Track and follow up on Training
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and
• Complete relevant administration, reporting and updating of information accurately and on time
• Investigate new ways to optimise processes
• Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
• Provide timeous reports on operations, performance and audit findings
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
• Assist in the development, maintenance and revision of policies and procedures Ensure document management controls are in place to manage internal policies, procedures and guidelines
• Respond to alleged violations of rules, regulations, policies and procedures and further investigate allegations, evaluate and recommend any further actions

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment and development opportunities
• Opportunities to innovate

We can be a match if you have:

• Ensure corrective actions based on internal and external audit findings are implemented Investigate and resolve documentation of licensing and compliance issues
• Monitor proposed, adopted and amended rules and regulations and advise business partners of regulatory and compliance requirements.
• Identify, document and submit potential compliance vulnerability and risk areas. Implement corrective action plans for compliance risk areas
• Develop and test the effectiveness of the proposed mitigation plan(s)
• Support and contribute to the development and implement an effective internal compliance training program for both new and current employees
• Assist the Compliance Manager, to create a plan of corrective action for any type of vulnerability or risk within the compliance program
• Contribute to teamwork and inclusivity by working together to achieve team goals
• Value individual contributions and respects diversity in the team
• Share information and knowledge that benefits the team
• Seek out regular performance feedback and put actions in place to improve and enhance performance
• Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.