The Credit Controller plays a crucial role in achieving timely debt collection for assigned accounts, minimizing exposure to bad debt, and maintaining accurate records in the sales ledgers. This position demands a proactive, organized, and detail-oriented professional who excels in communication, problem-solving, and goal achievement.
Qualifications and Experience:
- Proven track record in a credit collections department
- Numerate and computer literate
- Must be proficient in Excel and Pastel
- Excellent telephone etiquette and communication skills
- Highly organized, self-motivated, and goal-oriented
- Strong administrative skills with a keen eye for detail
- Persistence and tenacity in debt recovery efforts
- Proficient in letter writing and written communication
- Ability to work hard and adapt to various job responsibilities
- Flexible in job role, able to work both independently and as part of a team
Key Responsibilities:
- Debt Collection: Maximize cash collection by meeting monthly cash collection and age reduction targets set for the assigned portfolio of clients.
- Client Communication: Initiate timely and sustained telephone contact with clients to address outstanding debts and maintain regular communication.
- Record Keeping: Maintain accurate records of all client interactions and follow-up actions, ensuring that no task is left unrecorded or unresolved.
- Customer Queries: Promptly address customer queries and inquiries, directing them to the appropriate credit controller or escalating as necessary, while ensuring timely resolution.
- Issue Resolution: Remove barriers to payment delays by actively following up with clients, processing credit notes efficiently, resolving queries and complaints promptly, and identifying improvements in system and operational procedures.
- Cash Handling: Accurately post and allocate cash, following provided instructions for cash posting as needed.
- Risk Management: Monitor clients for potential bad debt and collaborate with directors to take appropriate actions, including suspension of supply and credit facilities per company policies.
- Collections: Pursue debt collection through telephone, email, or written correspondence, prioritizing telephone contact whenever possible.
- Statement Management: Regularly send statements to clients, ensuring clarity, understanding, and full reconciliation before distribution.
- Sales Ledger Maintenance: Manage the sales ledger, including the proper setup of new accounts and alignment with client preferences and organizational structures.
- Cash Allocation: Adhere to guidance notes on cash allocation procedures.
- Credit Card Payments: Accept credit card payments after receiving proper training.
- Training and Assistance: Provide training and support to new personnel as required.
- Communication: Maintain open and effective communication with management regarding issues, performance, and progress.
- New Business Onboarding: Oversee the opening of new client accounts, including thorough vetting processes, and ensure all required documentation is accurately completed, verified, and filed.
Key Competencies:
- Proactive and self-driven
- Strong problem-solving skills
- Deadline-oriented
- Team player with the ability to work independently
- Exceptional interpersonal skills
- Adaptable and flexible in handling diverse responsibilities
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