Credit Investigator

POSITION : Credit Investigator

REPORTS TO : Systems and Project Manager

CORE PURPOSE : To ensure that all credits are investigated, raised and completed within the given time frame. With this data analysis and trends form part of the daily, weekly and monthly reporting.

KEY OUTPUTS

• Daily reporting of credits is done and communicated.
• Making sure that the de-briefers are raising the investigations correctly, in order for the credit to be raised. This needs to be done within 24 hours of receiving the POD. Should the credit not be able to be raised in 24 hours, proper communication to supply chain and sales team should be made.
• Communicating with relevant sales reps if there are any customer issues on the road with the drivers.
• Making sure that all the drivers report stock related issues while on site. Whereby guidance needs to be given to the driver in term of what he needs to do before leaving the site.
• Reporting any abnormal credits / findings to the respective sales rep.
• Communicating with the trackers, supervisors and Operations manager where necessary.
• If there are stock collections to be done, to communicate with the planning team to ensure that a collection gets planned on the next delivery to the relevant customers at the same time ensuring that the collection note is received and information is 100% indicated.
• If there are customers cross-border rejecting stock due damages, get confirmation from sales manager to take stock to the scrapyard, taking in consideration the value of the said stock.
• If the customer cross-border rejects the stock for any other reason and it is still in sellable condition, it must be arranged to come back to SA Barnes.
• Follow up with the warehouse managers if there are credits that are taking too long.
• Assisting with investigations when requested.
• Monitoring and advising of returns that needs to be taken to Gate 5 and GRV’ed. This generally needs to happen the same day that the vehicle/trailer arrives back at Barnes site.

REQUIREMENTS

• Grade 12
• Degree/Diploma in Logistics, Supply Chain Management, Finance or Accounting would be an advantage.
• Experience working on Qdocs and CEIBA2 will be an advantage.
• Experience in Credit investigations, credit control, or logistics administration.
• Ability to work with cross-functional teams (sales, warehouse, transport, and planning).
• Handling customer returns, credits, or delivery discrepancies.
• Strong investigative and analytical thinking.
• Ability to assess logistics discrepancies and stock variances.
• Understanding of warehouse operations and driver processes.
• Accurate documentation and report compilation (daily, weekly, monthly).
• Computer Literate- MS Office.

COMPETENCE

• Highly organised and detail-oriented
• Ability to work independently and meet tight deadlines
• Ethical and discreet when handling sensitive data (e.g., polygraph referrals, theft-related cases)
• Strong sense of accountability and follow-through
• Resilient and proactive in a fast-paced warehouse/logistics environment

Job Type: Full-time

Work Location: In person

Application Deadline: 2025/07/31