Company Description
Easygenerator isn’t just a company, it’s a rocketship to your career! We’re a dynamic Dutch powerhouse transforming the e-learning landscape. Our award-winning authoring tool is a game-changer, embraced by 50,000+ innovators in over 150 countries, including giants like Kellogg’s, T-Mobile, and Walmart. Imagine being part of a team that's reshaping how knowledge is shared globally! At Easygenerator, we thrive on challenges, own our successes, deliver excellence and indulge in a bit of experimentation.
We are launching our South African office, and you're invited to help build it. Headquartered in Dubai, Easygenerator is revolutionizing how knowledge is shared with our award-winning platform. Join us in transforming the EdTech landscape and growing alongside a high-impact, global team.
With five core locations worldwide, Easygenerator is growing quickly and we believe that our success comes from our people. Due to this growth, we are looking for a Customer Onboarding Specialist to help us achieve our ambitious goals of expanding our presence in the global market.
Job Description
Some practicalities:
- Location: Onsite, 5 days a week in office in Cape Town
- Working Hours: Eastern Standard Time (EST) – 2:30 p.m. to 11:00 p.m. (your local time)
In this position it will be your mission to ensure a successful onboarding track for new Easygenerator customers and help them reach their first success and milestones. You will do this by hosting onboarding sessions, training and webinars.
As an Easygenerator Onboarding Specialist, you will:
- Onboard new customers so that they can successfully publish their (first) courses.
- Be responsible for engaging and activating our customers to help the Customer Success team successfully renew and expand contracts.
- Work closely with our Customer Success Managers in monitoring customer health score, and ensuring our customers stay on track with their success milestones.
- Help to optimize and develop our current onboarding process.
- Be an advocate for our customers and their voice internally.
- Manage a small portfolio of customers to help them succeed in their eLearning projects.
Qualifications:
- Excellent command of English language
- Bachelor degree or higher
- 0-1 years of relevant working experience
- Natural ability to teach
- Excellent listening- and organizational skills
Additional Information
What we Offer:
- Join a dynamic, international team (40+ nationalities) in a fast-growing scale-up where you can make an immediate impact.
- Career framework and growth coaching.
- Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quick
